Sales Support Representative

Sales Support Representative page is loaded## Sales Support Representative locations:
Bloomington, IL - Taylor Print & Visual Impressions Inc.time type:
Full time posted on:
Posted Todayjob requisition :
R27399
** Join Our Team!
**** Benefits Start Day 1
** Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.
** Your Opportunity:
**** Taylor Print Impressions
** is seeking a
** Sales Support Representative
** for our Bloomington, IL facility.  This position is responsible for being the single point of contact for sales representatives, account managers and customers for a variety of customer related issues.
This includes providing information in response to requests, effectively resolving inquiries in a timely manner and working with sales, the Operation Center teams, and vendors to ensure customer retention and satisfaction.  
** Your

Hours:

*
* ** 1st Shift, Monday - Friday
**** Your Responsibilities:
*** Act as a dedicated (but not exclusive) point of contact for designated accounts, Sales Representative or Account Manager.
* Anticipate internal and external customers’ needs whenever possible and respond quickly and accurately.
* Assist Sales in understanding details of products, pricing and processes.
* Accurately translate and communicate customer project requirements to multiple production facilities for the purpose of providing pricing to the customer and to facilitate timely production of the end product.
* Track project status with multiple production facilities.
* Document and maintain SOP’s as needed for accounts including processes between customer and operation center.
* Receive complaints from sales and/or customers and document details in operating system.
* Resolve product or service problems by clarifying the customer’s complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or credit; following up to ensure resolution.
* Monitor inventory levels and issue purchase orders as necessary to ensure product availability for customers.
* Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers.
* Partner with sales to build sustainable relationships of trust through open and interactive communication.
* Provide back-up territory coverage (via phone) in the Sales Representatives’ absence.
* Calculate price and shipping charges as required.
** You Must Have:
*** Knowledge of commonly-used concepts, practices, and procedures within the field of customer service such as estimating, order processing, order editing, outside vendor (mill) relations.
* Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences.
* Effective verbal communication skills and the ability to effectively present information one-on-one and in small group situations to customers, clients and other employees of the organization in person or via phone.
* Effective time management skills and the ability to manage multiple tasks and prioritize tasks.
* Excellent problem solving, follow-up, and organizational skills.
* Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
* Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook.
** We Would Also Prefer:
*** The minimum education required for this position is a High School diploma or equivalent plus 4 years of previous customer service or customer support experience.  Associate’s Degree preferred.
* Technical knowledge of commercial printing and finishing helpful.
* Taylor is proud to now offer "Daily Pay". With "Daily Pay", you can get paid on your very first day. No more waiting for direct deposit or a paper check!
***…