Vaccine Account Manager - Champaign, IL

Overview

Position:
Vaccine Account Manager (VAM)

Location:

USA - Illinois (Bloomington/Springfield area). This is a field-based position and the travel percentage will be determined by customer location relative to the candidate's geographic location.

The Vaccine Account Manager (VAM) is pivotal in owning the B2B customer relationship in large and complex healthcare delivery networks (e.g., Health systems/HSs, State CDC Awardees, major health departments, Federally Qualified Health Systems/FQHCs). The VAM serves as the primary liaison with our largest customers, engaging C/D level clinical and non-clinical stakeholders to understand unique customer needs and priorities and to deliver a customized value proposition.

The VAM must possess strong customer engagement skills, knowledge of healthcare contracting and customer-specific decision making, and the ability to work across a complex group of internal and external stakeholders. This role requires a strategic professional who can build relationships with complex healthcare organizations, navigate formulary processes, and ensure optimal patient access to vaccines. The VAM coordinates with field teams to achieve and exceed ambitious sales growth of our vaccine portfolio within integrated delivery networks.

• Strategic Account Development and Management:
  Build partnerships with large-organized customers, incl. HSs, Public Awardees & FQHCs and key decision-makers (e.g., Chief Medical Officers, Pharmacy Directors, Infectious Disease Specialists and P&T Committee members)
• Identify the customer’s objectives/goals and how vaccination efforts can help support
• Develop robust customer-specific and area business plans leading to Good Selling Outcomes/GSO (e.g., stakeholder mapping, budget cycles, formulary timelines and business reviews)
• Navigate complex organizational structures to identify clinical operational and financial influencers to progress on vaccine access/formulary status, policy/protocol, stocking and pull through
• Work closely with Public Sector decision makers to advance immunization efforts and address local policy shifts. Represent needs to Field and HQ leadership for timely support
• Strategically manage key accounts through comprehensive business reviews, knowledgeable contract performance discussions, organization of educational programs and attendance at key customer meetings and medical conferences

• Aim to achieve or exceed customer-specific targets, including volume, IZ rates, market share, and annual sales targets for the vaccine portfolio
• Define and achieve customer-specific objectives and GSOs with KPIs for success
• Support the contracting process in partnership with Contracting Specialists
• Execute consultative selling processes to position vaccines as a leading intervention

• Coordinate with Sales leadership to guide local Sales teams within the customer network and secure organizational support
• Support vaccination programs across channels including referrals to Retail pharmacy, adjudication support and use of digital platforms as appropriate
• Partner with internal teams (e.g., Contracting Specialists, OPAS/HSDs, Medical Affairs and Marketing) to compliantly offer resources and present the clinical, economic and operational value of vaccines
• Collaborate with Market Access to address coverage, reimbursement, and contracting challenges

• Develop expertise in vaccines, disease states, immunization guidelines, and the competitive landscape
• Provide evidence-based clinical education to healthcare professionals on vaccine efficacy, safety profiles, and administration protocols
• Stay current with CDC guidelines, Medical Society recommendations and Health Quality metrics

• Analyze key account performance, market trends, competitive activities, and formulary landscape to identify growth opportunities
• Provide market feedback to internal stakeholders on positioning and pricing

• Maintain detailed customer interaction and activity records in CRM systems
• Complete required training programs,…