Operations Manager

Join to apply for the Operations Manager role at Social Movement Technologies
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The position is fully remote. You'll need to be available during at least 7 EDT work hours and will need excellent, reliable internet and computer. The position is open until we close this portal. Interviews are held on a rolling basis. Watch this 2‑minute intro video: bit.ly/SMT
10yrs.

We're looking for someone who can help make internal systems hum, working with other members of the staff team. This position encompasses a mix of operations work and project management, and can even include working with partner groups where you have expertise if that is something you want.

You have excellent attention to detail and deadlines, excellent proofing and copyediting skills, are a quick learner, and thrive while juggling a variety of projects; you’re excited about building people‑power movements for justice; you have lived experience with injustice, so this fight is deeply personal for you; you love helping things run smoothly and efficiently and being of service… You're excited about learning and diving into new tools and find it easy to get the hang of them.

You are motivated to make the team's work hum so that training participants and groups SMT supports have a great experience!

Social Movement Technologies
’ mission is to provide organizing strategy, training and campaign support to build people‑power for justice in the digital age. We're a nonprofit movement support group driven 100% to meet the needs of social change groups. We're super lean — we do lots with little, just like most of the groups we work with. SMT has trained staff from over 6,800 groups and unions in its first 13 years and worked with more than 240 groups on in‑depth campaigns.

This is a full‑time position. SMT’s culture is hard‑driving and highly collaborative. Expected work weeks range 40‑50 hours, averaging 45. Must be able to work during at least 7 normal EST work hours. Salary $50,000 – $65,000 per year if based in the U.S., depending on location and experience. Healthcare contribution of $500/month, generous paid time off, and IRA retirement plan benefits.

SMT has internal career ladders with significant growth potential.

• Ensure that emails and other materials go out error‑free.
• Lead training registration, operations, and everything it will take to make sure training participants have a successful experience.
• Help with a variety of outreach tasks using several tools.
• Run payroll, payments, billing, and invoicing for the team.
• Make edits to SMT’s website and manage contract help as needed.
• Respond to questions and inquiries by groups.
• Help onboard new team members.
• Clean up data in spreadsheets.
• Run special projects, coordinating team members as needed.
• Help manage SMT’s social media accounts to support movement groups and curate content of interest.

• Required:
  
  skilled with Word Press, Canva, Google Suite, social media posting, project management (either Click Up or Asana), manipulating data in spreadsheets, loading emails and segmenting for email sends in at least one CRM (we use Action Network; Mail Chimp is not a CRM), Slack best practices.
• Bonus: experience setting up Zapier automations, Zoom tech hosting, Airtable proficiency, Calendly events set‑up proficiency, AI tools to speed workflows, payroll processing, invoicing.
• High attention to detail is a must. Excellent proofing and copyediting skills are required.
• Committed and experienced with movement work.
• Experience working with or in Black/Brown‑led groups.
• Ability to multitask and juggle multiple projects and communicate reliably about them.
• Friendly and encouraging, and able to convey this via email, videoconferencing, and phone.
• Super motivated to learn more and stay abreast of new tech developments.
• Can schedule yourself reliably and be attentive to deadlines.
• Interested in this for more than a year or two. This is not a short‑term in‑between kind of position.
• Experienced in project management, understanding how to manage a team and break down deadlines, etc.

Use of A.I. to draft…