Short Term Disability Senior Quality Analyst

Short Term Disability Senior Quality Analyst

Join to apply for the Short Term Disability Senior Quality Analyst role at Met Life.

Base pay range: $63,500.00/yr - $77,000.00/yr.

Job Location:

Virtual within a commutable distance of Aurora IL, Bloomfield CT, Cary NC, Oriskany NY, or Tampa FL. Candidates must be located within a commutable distance of one of the listed locations and be available to attend in‑office meetings once per month.

At Met Life, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers who collaborate to create innovative solutions to address core business challenges within Met Life.

• Evaluate and improve business and associate performance by effectively conducting quality evaluations of Short‑Term Disability (STD), State Plans, PFML, and concurrent Absence Management Solutions (AMS) claims to ensure we meet or exceed customer expectations.
• Identify trends, root causes, and quality gaps from the analysis of data and provide timely, meaningful feedback to associates and management regarding performance and quality standards.
• Partner with the team to develop questionnaire criteria to measure quality behaviors.
• Assist in research, analysis, and provide feedback and recommendations for quality improvements to the training and procedures team.
• Present findings to senior level management and key stakeholders.
• Coach and mentor claims associates to drive improvements in claim handling.
• Perform internal audits such as peer reviews as necessary.
• Provide training and guidance to new or less experienced members of the quality team.
• Provide additional support to the quality team as needed.

• 5+ years of experience managing STD, State Plans, PFML, and concurrent AMS claims for a variety of customers.
• Advanced knowledge of the disability services industry and recognized subject matter expertise in operational transactions and processes.
• Strong oral and written communication skills.
• Strong working knowledge of Excel and PowerPoint.
• Excellent report writing and presentation skills.
• Demonstrated critical thinking, attention to detail, analysis, and problem‑solving skills.
• Must reside within a commutable distance of the job location.

• Prior training or management experience.
• Bachelor’s degree in a related field or equivalent experience.

Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer comprehensive health plans including medical, prescription drug and vision, dental insurance, short‑ and long‑term disability, company‑paid life insurance, legal services, a retirement pension, 401(k) with employer matching, group discounts on voluntary insurance products, Employee Assistance Program, digital mental health programs, parental leave, volunteer time off, tuition assistance, and more.

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, and the Fortune 100 Best Companies to Work For®, Met Life is one of the world’s leading financial services companies. With operations in more than 40 markets, we provide insurance, annuities, employee benefits, and asset management to individual and institutional customers.

Our purpose is to help our colleagues, customers, communities, and the world create a more confident future.

Met Life is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex, sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email  This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

Met Life maintains a drug‑free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.