Senior Store Manager

Overview

Overseeing overall operation of the restaurant/ take-away; ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained; overseeing and managing stock control, purchasing and orders; dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away; maximising profitability and meeting sales and GP% targets, including motivating staff to do so; managing staff including discipline and work rosters;

work within a team and drive the restaurant/take-away forward; ensuring compliance with health and safety regulations; ensure daily opening and closing procedures are conducted at the store; marketing activities – to ensure that promotion and incentive programmes are introduced at the store; customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame;

people management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store; recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability; performance evaluation of staff.

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills