Kitroom Supervisor
Job in
Bloemfontein, 9300, South Africa
Listing for:
Stryker South Africa (Pty) Ltd.
Full Time
position
Listed on 2026-01-31
Job specializations:
-
Management
Healthcare Management
Job Description & How to Apply Below
Work Flexibility:
Hybrid or Onsite
Summary:
The primary function of this role is to serve as a deputy for the Associate Manager of the kit operations team and provide leadership across the daily customer service delivery function of the department. Supervisors will be expected to lead by example and assist in the overall leadership of the team. This will include supervisory responsibility for up to 6 employees within the overall team.
A key component of this role will also be to lead, coach and develop their direct team as well as importing and exporting best in class talent. Another key element of the role is ensuring the operation meets all regulatory and local continuous improvement requirements.
The Supervisor will manage and organize the daily workload and tasks,assisting in ensuring that processes are in place and being followed, opportunities areidentifiedfor improvement and then actioned upon, andthatengagement is part of the day-to-day culture. This could also include supporting the team with specific tasks, reporting activity to the appropriate channels including the team leadership, Customer Service, Asset, Sales, Marketing, Commercial, and the recipients of the finished products shipped.
The Supervisor will act as a point of escalation to help in the resolution of issues and training of new inspectors. This role will embrace teamwork and collaboration, quality performance standards,professionalism,and integrity to ensure that results are delivered in accordance withthe strategic plans,objectivesandcustomers’ contractual agreements.
Associate supervisorswill be expected toassistin ensuring a “Best in Class”organization is created andmaintainedthroughidentifyingandassistingin the implementation of solutions to further develop,maintain and improve customer satisfaction,quality,costreductionandoptimizedinventory.
What you will do:
Where needed, perform all Coordinator activities. (Please refer to key activities and responsibilities of Coordinator position)Direct supervisory responsibility for up to 6 employeesSupport the upper management team with recruitment of new subordinate team members into the departmentMay berequiredtomaintainsupplies of departmental consumables. This may includeuseor management of a Kanban system (leanmethodology). May also support upper management with processing purchase orders in Enterprise Resource Program (or equivalent), monitoringstockand demand of disposable products (washing and packaging material) for operational areas.Responsible for QMS documentation and QMS documentation re-alignment. This would also include driving anychangemanagement that stems from
QMS re-alignments (training/ re-training).Coordinateimplementation of local process improvements including Just-do-It actions, Lean6S,enhancements orlocalrollouts of South Africa/EEMEAprocess changes.Coordinate all activities to ensure Regulatory Affairs Quality Assurance and Financial Reporting standards/ regulations are applied and followed.
Includesquality risk assessment andmitigationactions.
This mayinvolve delegation of tasks to other team members.Follow up and solve open tasks and cases assigned to the team through the Customer Relationship Management (CRM) system. Manage the closure of CRM tasks and cases; follow up with the other departments to provide feedback on the root causes of the customer complaints, if needed. Provide accurate,validand complete information by using the right methods/tools.Support the daily Managed Daily Improvements (MDI) process and daily/ weeklymetric reviews (productivity, quality, etc.) for the department.Communicate the daily operational plan needed to achieve best-in-class customer service to the team and other stakeholders.
Highlight operational risks to stakeholders (including upper management) on a daily basisfor follow-up/ risk mitigation.What you need:
MatricNQF6(or equivalent)Professional Working Proficiency in English communicationMinimum of2-4years as aKitroom/logistics coordinatorExperience of working within a team.Experience of workingtotight deadlines.Excellent communication skillsCandemonstratea high levelof problem-solving skillsMust be IT literate and efficient in…
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