Operations Manager

Bloemfontein, South Africa | Posted on 01/22/2026

Curo Med is appointing a hands-on Operations Manager to take full ownership of the day-to-day operations, people management, local growth execution, and commercial performance of four medical practices in Bloemfontein.

This is not an administrative role.

It is a results-driven, execution-heavy position focused on increasing patient volumes, improving operational discipline, driving profitability, and delivering a consistent, high-quality patient experience across all sites.

The ideal candidate is a strong operator , commercially minded, comfortable managing people directly, and capable of fixing inefficiencies while scaling growth. Operations Manager job description.

Key Responsibilities

Practice Operations

Own daily operations across all four practices

Ensure efficient patient flow, scheduling discipline, and reduced waiting times

Maximize doctor utilization through structured scheduling

Manage stock, consumables, and facility readiness

Resolve patient complaints professionally and decisively

Maintain consistent operational standards across all sites

People Management

Directly manage front-desk staff, nurses, and admin teams

Implement rosters, leave planning, and performance accountability

Drive a culture of ownership, productivity, and service excellence

Address performance issues in line with labour legislation

Marketing & Growth Execution

Drive walk-in patient growth across all practices

Build and manage local partnerships (pharmacies, corporates, schools, universities, community organisations)

Execute on-the-ground marketing and growth initiatives

Activate cross-referrals within the wider Curo ecosystem

Commercial Performance

You will be directly accountable for:

Increased revenue and repeat visits per patient

PMB registration and chronic care optimisation

Tight cost control without compromising care quality

Systems, Reporting & Compliance

Ensure effective use of all practice management systems

Monitor operational data and translate insights into action

Maintain compliance with medical aid processes, POPIA, HPCSA-related operational standards, and basic labour law.

Experience

Minimum 3 years’ experience in:

Pharmacy or pharmaceutical operations

Multi-site operational experience is a strong advantage

Profile

Hands-on operator with a strong execution bias

Commercially driven and outcome-focused

Confident people manager with operational authority

Comfortable working across multiple locations

Structured, disciplined, and highly accountable

Work Model

Based in Bloemfontein

Occasional after-hours availability as operational demands require

First 90 Days – Success Indicators

Clear control and visibility over daily operations

Improved scheduling discipline and patient flow

Measurable increase in patient volumes

Clear KPIs defined, tracked, and reported

Staff roles and accountability clearly implemented

Who Should Not Apply

Candidates seeking a desk-based or purely administrative role

Individuals uncomfortable with direct staff management

Candidates without a strong commercial or growth mindset

Those unwilling to be accountable for measurable results