Broker Support Agent Underwriting and Claims

Broker Support Agent Underwriting and Claims page is loaded## Broker Support Agent Underwriting and Claims locations:
Bloemfontein Renasatime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 20, 2026 (28 days left to apply) job requisition :
JR104005##
** Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.
**** Job Purpose
** Support the underwriting of new business and renewal cases by verifying the  completeness and accuracy of information and checking against standard rates,  referring issues to senior colleagues when necessary
** Responsibilities
* * Underwriting Management  Support the underwriting of new business and renewal cases by verifying the  completeness and accuracy of information and checking against standard rates, referring issues to senior colleagues when necessary.
Insurance Policy Administration  Evaluate new and updated customer and policy information on the relevant  systems and set up premium collections, liaising with the intermediary to clarify incomplete and potentially inaccurate information and referring unresolved issues to others.
Document Management  Create, organize and maintain files containing the correspondence and records.

Obtain all required information and documents to proceed with the claim.
Administration  Produce, update and provide best practice support on a wide range of MS  documents, databases and other departmental systems to support the work of  more senior colleagues.
Intermediary / Customer Service Management  Carry out standard intermediary / customer service activities and handle simple customer enquiries.
Stakeholder Engagement  Support stakeholder engagement by arranging actions, meetings, and events.
Compliance  Work within standard compliance systems and report simple non-compliance  issues.  Comply with service level agreements and quality standards.
Personal Capability Building  Maintain and build relevant knowledge and ensure effective updating of own  product and system knowledge. Develop and maintain excellent process or  technical skills by participating in assessment and development planning  activities as well as formal and informal training and coaching.
Continuous Improvement  Contribute to optimising work practices and procedures and generate new ideas to assist in identifying continuous improvements and growth for broker's.
Data Management  Support others by working on a variety of data management tasks.
Performance Management  Assure all work meets technical / operations standards for quality and timeliness; use performance management systems to improve personal performance.
External Communications  Create positive experiences for clients by interacting courteously with them.
** Education
* * Grade 12/ SAQA Accredited Equivalent (Essential); FAIS and RE5 qualification (Essential);
Class of Business – product knowledge (Essential) (Required)
** Experience
* * 1 – 3 years Financial Services industry experience (Essential);
Short-term insurance product knowledge / intermediary experience (Advantageous).Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.
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