Assistant Officer: Technical Support Agent

Job Title:

Assistant Officer:
Technical Support Agent (post level 13) – Job

Organizational Unit:
University of the Free State – Deputy Vice-Chancellor:
People and Operations – Information and Communications Technology Services

Contract Type:
Permanent – Occupational Level: Semi-Skilled –

Location:

Bloemfontein Campus, Bloemfontein, FS ZA (Primary)

Closing Date: 25/01/2026

Applications may only be submitted online through the official UFS vacancy website:  Applications submitted through any other platform will not be considered. The system allows a maximum of eight attachments. To avoid upload issues, we recommend merging some or all documents into fewer files before submitting.

To ensure your application is complete, you must submit ALL documents listed under the inherent requirements, as well as the following standard documentation:

• A detailed Curriculum Vitae.
• Copies of your qualifications, or official proof of qualifications obtained (If you hold foreign qualifications, please include SAQA accreditation).
• A copy of your identity document (South African  passport for foreign nationals).
• Confirmation of employment in the form of a letter, appointment contract, service certificate, or recent payslip from your current or most recent employer (applicable to external applicants only).

• Provide technical support for hardware and software by performing troubleshooting, root-cause analysis, and resolution of requests/incidents.
• Provide efficient and effective customer service to the user.
• Provide after‑hours technical support as needed.
• Install new equipment, such as workstations, peripherals and accessories.
• Deploy and install workstation software inclusive of system software, productivity software and applicable driver software.
• Relocate computer equipment as per operational requirements.
• Troubleshoot and resolve hardware or software related incidents.
• Replace hardware parts, as required.
• Update the resolutions and knowledge base on IT Service management systems.
• Support and assist in the deployment of new software or applications.
• Research, test and evaluate new technologies on request.
• Provide technical onsite support during special events on and off campus.
• Perform incident and service request classification and prioritization.
• Prioritise requests, incidents, and problems to ensure high service levels.

• Ensure client satisfaction by adhering to Service Level Agreements (SLAs).
• Ensure clear and effective communication to manage relationships and needs/requirements.
• Establish and maintain healthy and professional relationships with function‑related stakeholders.
• Liaise with the Lead: ICTS Technical Support Services to elevate any issues to receive the required attention.

• Adhere to, and contribute to all relevant policies, procedures, standards, and guidelines.
• Contribute and support the maintenance and coordination of the relevant SOPs.

• Fulfil all responsibilities regarding performance management.
• Remain competent and current through self‑directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses.

• Higher certificate on NQF Level 5 in an IT-related field (attach a copy).
• Professional certification:
  CompTIA A+ or CompTIA N+ or a diploma/certificate/short learning programme in computer studies with modules of hardware and networking (attach proof).
• Minimum of one (1) year’s experience relating to the duties and responsibilities.
• Valid driver’s license (attach a copy).

• Three (3) years’ experience relating to the duties and responsibilities.
• Knowledge of troubleshooting technical problems.
• Working knowledge of computer software (Microsoft productivity suite, Windows, MAC OS).
• This position will require the incumbent to perform heavy lifting and moving equipment.
• Understanding of Higher Education and ICTS policies and procedures.
• Apple certification (attach proof).
• Information Technology Infrastructure Library (ITIL) certification (attach proof).

• Results Oriented: The…