Part Time Receptionist

Walnut Tree Health Centre in Milton Keynes is recruiting for a part time receptionist to work 18 hours per week.

Responsibilities will include:

• Greeting patients, routing patients through appointment system
• Booking appointments at desk and on telephone
• Dealing with telephone queries, requests for information, results and visits using the computer system and practice protocols appropriately
• Liaising with doctors and nurses regarding patient queries - passing on messages as required
• Following up requests for appointments, information from hospitals, booking transport or interpreters

Walnut Tree Health Centre is a very friendly, busy GP Surgery based in Walnut Tree, Milton Keynes and serves a population of approx. 14,000 patients with a mixed demographic. We are a training practice. We have a great relationship with our PCN and are committed to developing the services we can offer our patients. We value work life balance.

We are currently a team of 3 GP Partners and 3 salaried GPs. In addition to PCN roles we have our own very experienced multi-disciplinary team comprising:

• Prescribing Nurse Practitioner and Paramedic
• Practice nursing team including chronic disease management, health screening and treatment room services
• A management and admin team providing comprehensive care and support
• Variety of trainees including F2, ST1/2&3 and student nurse

• Good standard of communication, written and verbal - face to face and an excellent telephone manner
• Caring, empathetic manner
• The ability to remain calm and courteous when working under pressure
• The ability to demonstrate respect for patient confidentiality at all times
• Knowledge of System One
• Experience of Primary Care

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.