Pharmacy Operations Manager

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• Accountable for performing day-to-day non-clinical pharmacy operations, administrative activities, and ensuring efficient pharmacy workflow and a positive patient experience.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions under pharmacist supervision, while supervising pharmacy technicians and cashiers following company policies and laws.
• Oversee the selection, scheduling, and development of pharmacy technician personnel, including training, coaching, performance management, discipline, and termination decisions.
• Engage customers and patients by greeting them, offering assistance, resolving complaints, and providing timely service to ensure a positive customer experience.
• Assist pharmacists with patient care tasks such as registration, prescription data entry, medication preparation, counting, and verification within legal limits.
• Delegate and assign non-clinical work, ensuring tasks are completed on time and maintaining workflow accountability.
• Prepare reports and records for company and agency requirements under Pharmacy Manager or pharmacist direction.
• Manage pharmacy workflow, coordinate daily schedules, recommend hourly allocations, and ensure the pharmacy is clean, orderly, and stocked.
• Ensure compliance with business administrative activities, inventory management, and annual inventory preparation.
• Drive new technology/process rollouts, champion change, and engage the team in action planning.
• Maintain security safeguards for pharmacy equipment and records, reporting any concerns that could compromise security.
• Communicate prescription errors to the pharmacist, following Company policies and the Continuous Quality Improvement Program.
• Accurately process insurance claims and follow up with insurance companies and providers to prevent payment rejections.
• Assist Store and Pharmacy Managers in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage Community Outreach Portal, coordinate off-site immunization clinics and community events, and build retail partnership relationships.
• Lead performance management of technicians, ensuring compliance with discipline policies and maintaining technician accountability for attendance and timeliness.
• Handle technician hiring, onboarding, training, and scheduling, ensuring timely training completion.
• Identify knowledge gaps and support team members with hands‑on training or learning modules.
• Assist in monitoring licensure, registration, and certification status for all pharmacy staff.
• Follow company procedures for recruitment, record retention, and training.
• Maintain PTCB certification and relevant pharmacy and healthcare training, including LTMP e-modules.
• Seek professional development through performance monitoring, feedback, and mentorship.
• Communicate with pharmacy team, relay messages from support centers, and participate in store/pharmacy meetings.

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).

• Previous people management/leadership experience.
• Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities  current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. The role will remain open until filled.

To review benefits, please visit Walgreens Benefits.

Not Applicable

Full-time

Management and Manufacturing

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