IT Technician – Surberb Secondary School

Location: Blackpool

Salary: Competitive (Dependent on experience)

Contract Type: Full-Time, Permanent

We are seeking a skilled and reliable IT Technician to join a busy and successful education provider in Blackpool. This is a brilliant opportunity for a technical professional to work in the heart of the Blackpool, supporting a large-scale network in one of the UK’s most digitally advancing cities.

You will be a key member of the technical support team, ensuring that the school's digital infrastructure is robust, secure, and user-friendly. From resolving day-to-day hardware issues to assisting with long-term network projects, your role will be essential in keeping the learning environment running smoothly.

• Service Desk Support:
  Provide high-quality technical assistance to staff and students, resolving tickets related to hardware, software, and connectivity.
• Infrastructure Management:
  Maintain and troubleshoot servers, switches, and wireless access points to ensure 100% network uptime.
• Asset Management:
  Track and maintain the school’s inventory of laptops, tablets, and desktop units, performing repairs and upgrades as required.
• Software Deployment:
  Oversee the installation and configuration of educational software and operating systems across the site.
• Cyber Security:
  Monitor system logs and ensure that firewall and anti-virus protections are up to date to safeguard school data.

This Blackpool-based institution is known for its inclusive community and its investment in modern technology. The IT department is central to the school's success, supporting a wide range of vocational and academic departments with specialized software needs.

• Strategic
  
  Location:
  
  Based in Blackpool with excellent transport links
• Professional Environment:
  Work within a structured IT team with clear escalation paths and specialized senior leadership.
• Continuous Learning:
  Opportunities to work with a diverse range of technologies, including virtualized servers (Hyper‑V/VMware) and cloud integration.
• Community Impact:
  Play a vital role in a school that is dedicated to improving the life chances of young people across the city.

• Experience in a dedicated IT support role, preferably within the education or public sector.
• Proficiency in Windows 10/11, Microsoft 365 administration, and Active Directory.
• Familiarity with networking protocols (TCP/IP, DNS, DHCP) and hardware troubleshooting.
• Excellent communication skills and a "can-do" attitude toward problem-solving.
• Ability to prioritize tasks in a fast-paced environment and meet service level agreements (SLAs).