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Head of Customer Experience & Quality Assurance

Job in Blackburn, Lancashire, BB1, England, UK
Listing for: Chubb Fire & Security Ltd.
Full Time position
Listed on 2026-01-13
Job specializations:
  • Management
  • Customer Service/HelpDesk
Job Description & How to Apply Below
A leading security company in Blackburn is seeking a Head of Customer Satisfaction to join their Customer Excellence Team. The role focuses on overseeing the QA programme and leading a mentoring team to enhance customer experience standards. Candidates should possess proven leadership in customer service and a strong background in CSAT management. This full-time position includes benefits such as 25 days holiday, a pension scheme, and health resources.
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