Customer Satisfaction Coordinator

Customer Satisfaction Coordinator

Blackburn, UK

Are you looking to advance your career within Customer Relations? If so, we are currently recruiting for a Customer Satisfaction Coordinator to make an impact in our growing Customer Relations team.

Location: Blackburn, LAN, GB

Position Type: Full-Time/Regular

• A starting salary of £26,436.80
• A hybrid and flexible working policy (after initial training)
• Fully funded professional memberships
• Annual leave of 25 days + bank holidays
• Private Health/Medical Insurance
• Life Insurance/Death in Service Insurance
• Access to our benefits portal with a wide range of offerings from high street to local discounts!
• A company passionate about wellbeing: 24/7 free health & wellbeing support through Medicash app and helpline, free counselling sessions and access to trained Mental Health First Aiders.
• Free tea and coffee
• Free on-site parking
• Celebration of National Engagement Days such as Employee Appreciation Day and a company passionate about supporting charitable and community work.

• Expedite orders and repairs – track and update customers on open orders and repairs.
• Record changes – log delays, discrepancies, and cancellations.
• Respond proactively – handle enquiries via phone and email, chase for purchase orders in line with internal SLAs.
• Process returns – manage credits, repairs, and warranty cases.
• Coordinate across teams – work with various internal departments across our global sites.
• Manage warranties – arrange evaluations, repairs, and replacements.
• Follow up on returns – monitor, document, and close out returns.
• Ensure satisfaction – resolve issues and elevate when necessary.
• Stay organised – maintain organised inboxes and archive communications.
• Improve processes – use customer feedback to suggest and support improvements.

• 5 GCSEs A*-C, or grade 5 or above (must include English) or equivalent qualifications.
• Office‑based customer service or order management experience.
• Strong attention to detail and accuracy when recording and updating information.
• Excellent written and verbal communication skills, with the ability to respond professionally across phone and email.
• Ability to work collaboratively with other departments to ensure customer satisfaction.
• Proven ability to manage multiple tasks, prioritise effectively, and meet tight deadlines.
• Strong follow‑up skills and persistence in resolving issues to completion.
• Strong computer proficiency with the ability to quickly learn new systems and tools. Experience with a CRM is a plus but not essential.

Also, if you speak any languages other than English at a fluent level, that would be advantageous to your application;
Radwell operates internationally, so any other languages you can speak will always be helpful in this role.

As the world's leading provider of spare parts and repair solutions in industrial electronics, robotics, and automation, Radwell has been supporting our customers in maintaining their systems for more than 40 years. Thanks to our constantly growing stock of currently more than 35+ million parts globally, and decades of cooperation with well‑known manufacturers, our customers benefit from comprehensive solutions and fast response times.

With an international footprint, and headquarters in New Jersey, USA, our people work collaboratively across borders. To ensure we all thrive at Radwell, we constantly invest in our people and provide a safe, happy and rewarding workplace for each and every person.

The closing date for this role is 27/03/2026, at 16:00. Please note that any applications received after this deadline will not be considered. Should we receive a high volume of suitable applications, we reserve the right to bring the closing date for the role forward. If the role is of interest, we would advise applying for the role immediately.

Please click the ‘Apply’ button below to start your application.

Other organisations may call this role Customer Service Representative, Customer Service Advisor, Customer Support Coordinator, Customer Care Coordinator.

Radwell International is an equal‑opportunity employer and welcomes applications from candidates of all backgrounds. We believe that a diverse workforce is essential to our success and invite individuals who share our commitment to diversity and inclusion to join us in our mission to deliver innovative solutions and exceptional service to our customers worldwide.

Inclusion is at the heart of everything we do at Radwell International. Come be a part of our diverse and dynamic team!