Senior Customer Experience Lead: CSAT & Complaints
Job in
Blackburn, Lancashire, BB1, England, UK
Listed on 2026-01-27
Listing for:
Chubb Deutschland GmbH
Full Time
position Listed on 2026-01-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Event Manager / Planner
Job Description & How to Apply Below
A leading global security firm located in Blackburn is seeking a Customer Satisfaction Manager to enhance the overall customer experience. You will lead customer satisfaction initiatives, oversee the complaints strategy, and manage the customer service portal's development. The ideal candidate has extensive experience in customer service leadership and is capable of driving improvements in customer metrics. This full-time role comes with a supportive team environment and flexible working conditions.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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