Bodyshop Advisor

Join for Bodyshop Advisor role at Lookers Motor Group Limited located at Lookers Blackburn Volkswagen.

Salary: £36,000 OTE (Base £30,000 + £6,000 bonus).
Position:
Permanent, Full Time •
Hours: Monday–Friday, 8:00 am – 5:30 pm (42.5 hours per week).

Bodyshop Advisor will provide a courteous, welcoming and professional service as customer liaison both in person, via telephone and email. You will welcome customers to the site, handle incoming customer/insurance enquiries, schedule appointments and keep customers updated on repair progress.

• Provide regular communication to customers, keeping them informed of repair progress, additional work needed or vehicle completion.
• Keep the Lookers database up to date.
• Ensure all work is managed and administered in line with Lookers' defined processes.
• Upsell bodywork and wheel repair work to customers as appropriate.
• Process invoices and ensure payment is received in full before vehicles are released.
• Liaise with internal aftersales colleagues to ensure effective communication and teamwork.
• Help manage customer problems, complaints and difficult situations, bringing them to a speedy, satisfactory conclusion.

• Previous experience in a similar customer‑facing role is required; experience in the motors trade or bodyshop is desirable but not essential.

• Strong customer‑service focus and skills.

• Full driving licence with a good driving record.

• Be part of a supportive and experienced team.
• Learn and develop under the guidance of a highly experienced Dealership Accountant.
• Enjoy a clear path to career progression within the automotive industry.

One of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands. We sell a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We invest in a leading rewards and benefits package to support your career, wellbeing and life outside work.

• Competitive salaries with structured pay scales and progression.
• Generous annual leave that increases with length of service.
• Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.

• Eyecare vouchers.
• Smart Health – 24/7 access to GP services.
• Dental insurance for everyday dental care.
• Critical illness cover.

• MyView Pay Now – access a portion of your pay as you earn.
• Free will‑writing services.
• Flexible life insurance options and partner life insurance.

• Discounted gym memberships.
• Travel insurance.
• Access to home and technology vouchers.
• bYond card and a wide range of exclusive retail and lifestyle discounts.

Lookers and Charles Hurst are an equal‑opportunity employer. We are committed to a working environment that is free from discrimination, inclusive and empowers people to bring their whole selves to work.

Successful applicants will undergo relevant employment checks before commencing employment.