IT Help Desk Technician

City of Bixby Job Posting
Job Description
Position: IT Help Desk Technician
Effective Date: 12/10/2025
Employment Status: Full-Time
Salary: Based on experience, education, and relevant certifications held
Direct Supervisor: Director of Information Technology
Supervisory Responsibility: None
Primary Location: Office or Remote Sites

Summary

The City of Bixby is seeking a motivated and customer-focused IT Help Desk Technician to join our Information Technology Department. The ideal candidate will provide technical assistance to city employees, troubleshoot hardware and software issues, and support the city's technology infrastructure. This role is essential to ensuring efficient daily operations across all city departments.

Minimum Qualifications

• High school diploma or GED equivalent (required)

• CompTIA A+ certification (preferred)

• Valid driver's license

• Ability to pass background check and drug screening

Duties & Responsibilities

General Responsibilities

• Provide after-hours support for infrastructure emergencies and off-hour maintenance

• Attend after-hour City Meetings as assigned

• Assist team members as needed

Technical Support & Troubleshooting

• Provide first-level technical support via phone, email, and in-person

• Diagnose and resolve hardware, software, and peripheral issues (PCs, printers, mobile devices, etc.)

• Assist with user account management, password resets, and access requests

• Log, track, and document help desk tickets and resolutions

Systems, Equipment & Network Support

Customer Service & Training

• Provide friendly, professional support to all city departments

• Assist staff with basic technology training and best practices

• Create and maintain end-user guides and documentation

Operational & Administrative Support

• Assist with inventory tracking of IT equipment and supplies

• Support IT projects, system deployments, and infrastructure upgrades

• Maintain confidentiality and follow all cybersecurity and data protection policies

• Perform any other duties as assigned by the Supervisor or City Manager

Knowledge, Skills & Abilities

• Handle stress effectively without it interfering with performance

• Organize, set priorities, and exercise sound independent judgment

• Define problems, collect data, establish facts, and draw valid conclusions

• Positive, self-motivated, and able to work independently

• Flexible and adaptable to a rapidly changing environment

• Strong customer service and communication skills

• Basic understanding of computer hardware, software, and networking

• Familiarity with Windows, Microsoft Office, and common business applications

• Able to diagnose and resolve common technical issues

• Follow procedures, document work, and manage multiple tasks

• Ability to drive to and perform maintenance at all City-owned sites in all weather conditions

• May be required to lift up to 50 pounds

• Ability to establish and maintain effective professional relationships with elected officials, the city manager, department heads, staff, partner agencies, and the general public

• Flexibility to respond to after-hours assignments, issues, or emergencies

Benefits

The City of Bixby offers paid employee health, dental, vision, life insurance, pension retirement benefits, and paid time off for accrued vacation and sick leave to full-time employees.

Notice

The City of Bixby is an equal opportunity employer.

How to Apply

Interested parties may apply online at City of Bixby Employment Application. This job posting will remain open until filled.