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Service Desk Lead: Elevate IT Support & SLAs

Job in Bismarck, Burleigh County, North Dakota, 58502, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-03-02
Job specializations:
  • IT/Tech
    HelpDesk/Support, Systems Administrator, IT Project Manager, Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A technology services firm in North Dakota is seeking a Service Desk Lead to manage daily operations and provide leadership for service desk teams. The role requires a Bachelor's degree and over 6 years of service desk experience, including at least 2 years in a supervisory role. Key responsibilities include ensuring quality service delivery, managing team dynamics, and acting as an escalation point for issues.

Candidates should have strong ITIL knowledge and excellent problem-solving skills, alongside proficiency in service desk platforms.
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