Patient Access Representative | Family Medicine

Overview

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: State Street Clinic

Location: Bismarck, ND

Address: 3318 N 14th St, Bismarck, ND 58503, USA

Shift: 8 Hours - Day Shifts

Job Schedule: Full time

Weekly

Hours:

40.00

Starting Rate: $16.25 - $23.00

Department Details

Join our team of Patient Access Representatives supporting our State St. Family Medicine Clinic.

Shifts:

Monday through Friday 8:30am to 5:00pm. No weekends, no holidays.

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. As the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Apply today to learn more about opportunities available to grow your career at Sanford.

• REGISTRATION
• Greet patients and verify demographics
• Create, scan, and route documents or electronic forms
• Inform patients what the document is and capture signatures on necessary paperwork
• Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
• Collect co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

• SCHEDULING
• Work with nursing team and providers to coordinate and schedule appointments to meet patient needs and coordinate provider schedule
• Obtain and coordinate referrals and conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, and serve as switchboard operator

• Preparation and coordination of charts
• Organize supporting provider documents
• Initiation and collaboration of patient financial assistance
• Track patient visits and health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

High school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months  customer service experience desired. May require BLS for certain locations and/or settings.

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit  .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call or send an email to talent .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0247216

Job Function: Revenue Cycle

Featured: No