Student Loan Processing Representative

Summary Of Work

Hiring Range: $39,498 - $49,372 annually

Location:

Bismarck, ND

Bank of North Dakota (BND) is seeking a Student Loan Processing Representative to support the Bank's mission of promoting agriculture, commerce, and industry across the state. Working alongside North Dakota's financial institutions, BND helps fuel economic development and serves as the central depository for state funds—making a real impact in communities statewide.

Be part of something bigger—join the Bank that helps North Dakota thrive. This role supports the Bank of North Dakota's student loan operations by processing loan updates and account changes requested by the Student Loans team, Collections, and customers. You will play an important behind-the-scenes part in ensuring borrower accounts are accurate, compliant, and up to date.

In this position, you will process forbearance requests and ACH enrollments, verify eligibility and accuracy before applying updates to borrower accounts. You will complete monthly reviews comparing loan data to Department of Defense records and make adjustments as needed. You will also review ACH reports to identify discrepancies, update payment or banking information, and initiate the print process for loan servicing documents.

In addition, you will perform in-office duties during assigned rotations and support Customer Service by handling calls.

To be successful in this role, you bring strong attention to detail, clear communication skills, and a teamwork mentality. You value collaboration, are willing to step in to support coworkers and shared goals, and understand how your work contributes to the success of the broader team. You are comfortable interacting with internal teams and customers when needed, following established procedures while meeting deadlines.

This entry-level position is ideal for someone who is eager to learn, adaptable, and interested in building a foundation in student loan servicing.

To be considered for this position, you must have a high school diploma or GED and four years of related customer service experience supporting a variety of products or services, analyzing information to identify solutions, and addressing customer concerns. Strong written and verbal communication skills are required for this role. College or vocational education in accounting, business administration, banking, economics, or finance may be substituted for the four-year work experience requirement on a year-for-year basis.

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that supports you, your health and your family. Consider a new position on Team ND? Use our Total Rewards Calculator to estimate.

Please attach a resume to your electronic application. All application material must be received by 11:59 PM Central Standard Time (CST) on the closing date. Application form and resume should demonstrate the knowledge, skills, and abilities needed to meet the minimum qualifications for this position. Applications will be scored based on a 100-point job-related personnel system. Include information that directly addresses how you meet the minimum qualifications and summary of work.

Be thorough and detailed.

Applicants who experience technical difficulties during the application process should contact recruiter or . If accommodations or assistance is needed in the application or interview process, please contact Mallory Green at mallgreen or . TTY users may use Relay North Dakota at 711 or .

Notice to prospective employees that Bank of North Dakota complies with the U.S. Dept. of Labor Family and Medical Leave Act (FMLA); and all information contained within, .gov/whd/fmla.

A credit, state and federal background check will be conducted on the final candidate.

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provision of services and complies with the North Dakota Human Rights Act. The State prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.