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HelpDesk/Support Customer Service Rep

Tier II Service Desk Specialist — SLA & Customer Care Lead

Job in Bismarck, Burleigh County, North Dakota, 58502, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-03-06
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading customer service firm is seeking a Customer Support Specialist to provide expert assistance through inbound and outbound calls, emails, and chats. The ideal candidate will have 5-8 years of relevant experience, strong problem-solving skills, and excellent communication capabilities. This position requires adaptability to new processes and maintaining high service levels. Responsibilities include logging customer inquiries, resolving issues, and training new team members.

Competitive compensation and a collaborative working environment are offered.
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