Customer Service Representative

WeDrive

U is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDrive

U operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit  to learn more about our company, clients and career opportunities.

The Customer Service Representative is a key part of our Customer Service team. The principal core competencies required for success in this position include: a customer focus; the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use of technology.
Responsibilities:
Responsible for acting as a liaison between the customer and the company

Provide a world class customer experience to both internal and external customers via phone/email/chat Assist customers with service requests, changes, cancelation, and other queries

Resolve customer service issues via phone/email/chat Capture detailed customer charter requests and provide an accurate quotation

Follow-up with leads via phone/email/chat Assist customers with single call issue resolution

Ensure personal revenue goals and objectives are exceeded Directly contribute to department revenue goal attainment

Other duties as assigned

Qualifications:

High School graduate or equivalent Customer service experience in a contact/call center environment required Excellent oral communication skills to respond and present professionally to callers and visitors

Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources

Strong interpersonal skills and excellent written and oral communication skills required

Critical thinking and problem-solving skills are also required

Excellent oral and written communication skills with excellent interpersonal skills

Computer literacy, preferably in word processing and spreadsheets

Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks

Prior logistics/charter sales experience preferred

Transportation industry experience a plus Bilingual English/Spanish a plus
We Offer
Physical Health
Exceptional Medical, Dental, Vision, and Life Insurance benefits
Financial Health
Competitive compensation packages
401(k) with 4% employer match

Financial Wellness Tool Commuter Benefits
Emotional Health
Employee Assistance Program (EAP)
PTO for part-time and full-time positions

Paid holidays

Pet & Legal Insurance
Personal Development
On-the-job training and skills development

Internal transfer opportunities for career growth

* Benefits vary by position and location
WeDrive

U is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice.

We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.