Customer Service Specialist

Broadband & Telecommunications Customer Service Representative – Bismarck, AR

Location: Bismarck, AR

Pay: $17 - $19 an hour

Central Arkansas Telephone Cooperative (CATC) is a member‑owned rural cooperative committed to delivering reliable broadband and telecommunications services to the communities we serve. Our mission is to support local residents, businesses, and farms with dependable connectivity and exceptional service. As a cooperative, we prioritize people and strive to strengthen rural communities through service, fairness, and innovation.

• Provide courteous and professional support via phone, email, and in‑person interactions.
• Assist members with new service applications, upgrade requests, account changes, service plan explanations, billing inquiries, payments, and financial assistance options.
• Coordinate with field technicians and internal team members to ensure timely resolution of all member concerns.
• Assist Customer Service supervisor in developing marketing strategies.
• Maintain accurate customer and account information in cooperative systems.
• Explain cooperative policies, service offerings, and billing practices in a clear and helpful manner.
• Identify member needs and recommend services that support their household, business, or agricultural operation.
• Support improvements to processes that enhance member experience.
• Represent the cooperative positively and professionally in all interactions.

• High school diploma or equivalent required; additional education or training preferred.
• Prior experience in customer service, telecommunications, broadband, technical support, or related fields is preferred.
• Strong communication, patience, and active listening skills.
• Ability to remain calm, professional, and equitable when addressing issues or complaints.
• Comfortable working with computers, billing systems, and customer management tools.
• Basic understanding of internet, Wi‑Fi, and networking concepts (or interest in learning).
• Strong organizational skills and the ability to manage multiple responsibilities in a small‑team environment.
• Desire to support and strengthen rural communities through member‑focused service.

• Competitive compensation
• Cooperative‑driven workplace with a community focus
• Health, retirement, and other benefits
• Training and professional development opportunities
• A friendly, mission‑driven work culture where your work supports your neighbors

Apprenticeship is a full‑time position with a focus on learning. During the first year of employment, you will receive formal training, a mentor, and a pay raise. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT.

The process begins with a phone interview and knowledge assessment conducted by Apprenticely. If you meet the employer’s requirements, a direct application will be forwarded to the employer. The employer will conduct further interviews, and if selected, an offer will be made.

The Arkansas Center for Data Sciences dba Apprenticely will not discriminate against apprenticeship applicants or apprentices based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, disability, or age 40 or older. Apprenticely will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30.