Customer Service Representative - Bismarck

Overview

Customer Service Representative - Bismarck Address 3750 E Rosser Ave, Bismarck, ND 58501, USA. Compensation $16.00/hour.

WeDrive

U is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDrive

U operates private shuttle and public transit systems across the U.S., serving millions of passenger journeys a year. The company’s 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit  to learn more about our company, clients and career opportunities.

The Customer Service Representative is a key part of our Customer Service team. The principal core competencies required for success in this position include: a customer focus; the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use of technology.

• Responsible for acting as a liaison between the customer and the company.
• Provide a world class customer experience to both internal and external customers via phone, email, and chat.
• Assist customers with service requests, changes, cancellations, and other queries.
• Resolve customer service issues via phone, email, and chat.
• Capture detailed customer charter requests and provide an accurate quotation.
• Follow up with leads via phone, email, and chat.
• Assist customers with single call issue resolution.
• Ensure personal revenue goals and objectives are exceeded.
• Directly contribute to department revenue goal attainment.
• Other duties as assigned.

• High School graduate or equivalent
• Customer service experience in a contact/call center environment required
• Excellent oral communication skills to respond and present professionally to callers and visitors
• Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
• Strong interpersonal skills and excellent written and oral communication skills required
• Critical thinking and problem-solving skills are required
• Computer literacy, preferably in word processing and spreadsheets
• Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
• Transportation industry experience a plus
• Bilingual English/Spanish a plus

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

• On-the-job training and skills development
• Internal transfer opportunities for career growth

Equal Opportunity Employer
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WeDrive

U is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected.