Customer Service Representative - Data Comm

About Border States

Border States is a 100% employee‑owned electrical distribution company with more than 130 locations in 31 states. We provide quality customer service, innovative solutions, and competitive pricing to construction, industrial, utility, and commercial customers.

The Customer Service Associate supports the day‑to‑day operations of the Customer Service Team, promotes sales, obtains orders, and provides service to our customers.

This position may be stationed in Bismarck, ND;
Minot, ND;
Williston, ND; or Dickinson, ND.

Until filled.

• Work closely with sales and marketing staff to meet branch sales and profit objectives.
• Obtain orders and provide proactive customer service, sales, and service functions including order entry, expediting, pricing, returns, delivery coordination, and follow‑up on inquiries.
• Provide timely follow‑up on customer technical inquiries and requests.
• Maintain open order reports, billing block reports, and other required reports consistently.
• Participate actively in marketing and sales initiatives.
• Consistently deliver responsive, quality service to exceed customer expectations.
• Supply input to BSE personnel on customer needs or concerns regarding pricing, inventory, and product competition.
• Coordinate with Customer Financial Services to resolve customer‑billing problems resulting from pricing, shipping, delivery, or credit errors.
• Provide input to pricing and purchasing on product evaluations, code descriptions, inventory management, pricing development, and other related functions.

• Attend sales meetings and training programs as required.
• Assist with sales meetings and trade shows as needed.
• Develop quotations and request bids or performance bonds for customers within company profit objectives and guidelines.

• Minimum of a two‑year business/trade degree or equivalent work experience.
• Minimum of two years of customer service, sales desk, or sales experience with strong knowledge of electrical products and systems.
• Technical ability to understand electrical systems with at least two years of electrical distribution experience preferred.
• Ability to read, write and speak English.
• Proficient in PC for Windows, Microsoft Office (Excel, Word, PowerPoint), Internet, Email, and SAP software.

• Excellent customer service skills and accurate, responsive, engaged communication.
• Effective planning and organization.
• Strong written and verbal communication skills.

• Lift from Waist – 0–33% Occasionally.
• Lift from Floor – 0–25% Frequently; 26–50% Occasionally.
• Carried for Distance – 0–25% Not at all.

• Sitting – Continuously.
• Standing – Frequently.
• Walking – Frequently.
• Bending/Stooping – Occasionally.
• Crawling – Not at all.
• Climbing/Walking Stairs – Frequently.
• Reaching – Frequently.
• Crouching/Squatting – Occasionally.
• Kneeling – Occasionally.
• Balancing – Occasionally.
• Repetitive Motion of hands – Continuously.
• Pivoting – Occasionally.
• Pushing/Pulling – Occasionally.
• Grasping – Continuously.
• Fingering – Continuously.
• Talking – Continuously.
• Driving – Occasionally.
• Desk Work – Continuously.
• Use of Computer – Continuously.
• Use of Telephone – Continuously.
• Hearing – Continuously.
• Exposure to weather – Occasionally.
• Travel – Occasionally.

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave and more

Border States is an equal opportunity employer. We value diversity and are committed to an inclusive workplace.

• Criminal background check (required for all positions)
• Motor Vehicle Record (MVR) check (required for positions involving driving)
• Drug testing

This job description is a summary of the duties and responsibilities. The duties may change at the employer’s discretion. Employees must be able to perform essential duties with or without a reasonable accommodation.