Customer Care Representative

Customer Care Representative

Bravera Bank has opened a full‑time Customer Care Representative position located in Bismarck, ND or Fargo, ND. This employee‑ and director‑owned company is committed to helping employees forge new career paths and to driving continuous improvement that enhances the customer experience.

We’re looking for friendly and enthusiastic individuals who will focus on serving our customers and community. A successful Customer Care Representative will quickly assist customers over the phone in a friendly fashion, present Bravera positively and professionally, and build strong relationships with customers to help them fulfill their financial goals through referrals to other departments.

• Answer incoming calls and assist customers with accurate processing of transactions while providing quality customer service.
• Research and respond to online chat requests from customers.
• Multitask through multiple computer systems while maintaining a customer‑focused mindset.
• Open and maintain deposit accounts, internet banking, debit/ATM cards, wire transfers, address change requests, and IRA accounts.
• Work effectively with other departments as necessary for customer resolution.
• Cross‑sell all bank products and services.
• Know and follow current banking policies, procedures and regulations.
• Promote the organization in the community through participation in civic and community events, activities, committees, and organizations.
• Maintain confidentiality and professionalism regarding all employee and customer issues.
• Contribute to overall success by leveraging opportunities across Bravera Holdings Corp.
• Adhere to banking rules and regulations, including the Bank Secrecy Act, and proactively prevent illegal activities by vigilantly identifying potential fraud and reporting suspicious activity to the BSA Officer.

• High school diploma or equivalent; 1‑2 years of post‑secondary education preferred.
• 1‑3 years of banking or customer‑service experience.
• Bilingual in English and Spanish preferred.

Bismarck, ND or Fargo, ND

Monday through Friday, 9:00 AM – 6:00 PM

Competitive salary, incentive compensation, retirement plan with company match, health insurance, paid holidays, paid time off, paid community volunteer time, and stock opportunities. We also provide training opportunities and tuition reimbursement.

• Give and earn trust.
• Learn, teach, and mentor.
• Collaborate and innovate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60‑1.35(c).