Account Manager - Bismarck

Experienced Account Manager Needed in Bismarck, ND

Looking for a new opportunity in account management or customer service? Look no further! H.

A. Thompson & Sons, a reputable HVAC company in Bismarck, ND, is seeking a skilled Account Manager to join our team. With over 118 years of experience in the industry, we take pride in providing high-quality HVAC services to our customers. Joining our team means becoming a part of a company that values professionalism, teamwork, and customer satisfaction. If you have the necessary qualifications and a passion for delivering exceptional service, we want to hear from you!

• Own client relationships and commercial contracts; act as the central point of contact for assigned accounts.
• Ensure maintenance agreements are 100% accurate and current (spend plans, equipment lists, AP contacts, client contacts, repair approval thresholds).
• Schedule and lead Quarterly Business Reviews (QBRs) and routine site/contract audits to validate scope, satisfaction, and performance.
• Serve as the first line for customer complaints and communications; drive resolution with Service Manager and Service Coordinator.
• Lead sales and coordination for component/part replacement projects; collaborate with the Primary Technician and Project Manager for pricing details, and Service Coordinator for execution and logistics.
• For full unit replacement projects (e.g., RTU, AHU, etc.), provide details to Sales for them to follow-up and provide pricing to the customer
• Coordinate with technicians on-site to ensure contract clarity and proper execution, including documentation updates.
• Deliver updates on rates at renewal (in collaboration with Service Manager, Service Coordinator, and Project Manager).
• Track and report customer performance metrics (e.g., satisfaction, renewals progress, service response outcomes).
• Identify upsell/cross-sell opportunities during audits and QBRs (e.g., unbilled equipment, scope corrections).
• Ensure contractual compliance—service execution aligns with commitments in customer contracts.

• Proven experience in commercial account management or customer success (HVAC or building services preferred).
• Strong communication and customer service/relationship-building skills with facility leaders and vendor partners.
• Working knowledge of commercial HVAC service agreements and project workflows (PM scheduling, dispatch, work orders).
• Ability to read contracts, scopes, proposals, and spend plans; basic financial acumen for pricing review.
• Proficiency with CRM and office tools (e.g., Pipedrive, Outlook, Excel, Word); familiarity with XOI or similar field documentation tools.
• Organized, detail-oriented, and capable of coordinating cross-functional efforts (Service Manager, Service Coordinator, Project Manager, Dispatcher).
• Valid driver’s license and ability to conduct on-site reviews and client meetings statewide.

If you meet these requirements and are seeking a rewarding career opportunity, join us at H.

A. Thompson & Sons, where your skills will be valued and your dedication appreciated. As an Account Manager, you will play a crucial role in maintaining contract, creating efficiencies and providing HVAC solutions to our customers. We offer competitive pay, a supportive work environment, and opportunities for advancement within our growing company.

At H.A. Thompson & Sons, we have been serving the Bismarck area since 1908. As a family-owned and operated business, we prioritize customer satisfaction above all else. Our team of skilled technicians specializes in a wide range of HVAC services, including installations, repairs, and maintenance. We take pride in our commitment to excellence, using only top-quality equipment and offering personalized solutions tailored to our customers' needs.

Our reputation for exceptional service has made us the go-to HVAC company in Bismarck and the surrounding areas.

Join us in delivering top-notch HVAC installations and becoming a part of our close-knit team. Apply today!