CSR​/Marketing Assistant

Status: Full-Time: 9am-6pm or 10am to 6pm with a working lunch

Summary of Job: This professional is the first person that FBO customers meet from our organization. It is the responsibility of this person to create a warm, positive and professional first impression for Bismarck Aero Center as well as the Bismarck/Mandan community. Along with customer service duties, there will be marketing activities to help further the company brand across our target markets.

The ideal candidate should be creative, outgoing, personable and willing to learn in a fast-paced environment.

• Maintain a positive work atmosphere by communicating with customers, & co-workers.
• Provide clerical support and keep open communication with FBO Manager and all other departments.
• Answer multi-line telephone and direct calls as required.
• Provide a high level of customer service and create positive experiences for customers.
• Balance fuel books daily, audit daily fuel records and perform general administrative support.
• Communicate with clients and take in new requests (reserve hotel rooms/rental cars etc).
• Communicate with Flight line Technicians on customer requests.
• Work with Flight Department to schedule/coordinate flights; provide courtesy confirmation calls to both client and pilot.
• Assist the marketing activities to improve the image of the company.
• Own company social media site and create content that interacts with customers.
• Procure new advertising and promotional materials.
• Own company event planning and follow through.
• Administer and track community involvement giving.
• Build relationships with customers and the Bismarck aviation community.
• Manage CRM database and data collection.
• Become familiar with company departments to be able to answer client questions.
• Computerized bookkeeping, data entry, word and spreadsheet processing.
• Purchase and maintain the inventory of office supplies and equipment.
• Occasional cleaning and housekeeping duties around the FBO office.
• Other duties as assigned.

• Positive and helpful attitude towards customers and peers.
• Creative design experience is preferred but not required.
• Must be detail oriented with customer requests.
• Prioritization and time management skills.
• Be able to work in fast paced environment.
• Strong organizational and problem-solving skills.
• Great communication and “people” skills are necessary.
• Proficiency with MS Office required. InDesign or other Design program experience preferred.
• Driver’s License.
• Associate’s degree required. 4-year degree or relevant experience in marketing or business admin preferred.

• EOE.
• Benefits including 401K, Health, Vision and Dental Insurance, and PTO.
• Pre-employment drug and alcohol testing required.
• Must be able to obtain TSA security clearance.
• 40 hours/week.

Date Posted: 1/13/2026