IT Support Analyst

Nockolds is an award-winning law firm driven by a genuine passion for providing exceptional service and delivering the highest quality legal advice while staying true to the values that have shaped us.

We pride ourselves on forming strong, lasting connections with our clients, built on trust, understanding and a commitment to supporting them whenever they need us. Many of our clients return to us time and again because of the personal relationships we’ve developed.

As a leading Legal 500 and Chambers Law firm with offices in Bishop’s Stortford, London, and Spain, we are proud of the reputation we’ve built. Our history spans more than 190 years, but we continue to grow and evolve cementing our reputation for delivering exceptional results across a wide range of practice areas. Joining Nockolds means being part of a dynamic, growing, and forward-thinking organisation dedicated to excellence in legal practice and client services.

Our culture is at the heart of everything we do, it’s enabled us to expand whilst remaining a friendly, supportive, and inclusive environment where you can grow, feel valued, and be encouraged to bring your best self to work every day. We are listed in the Sunday Times Best Companies to Work For and have held the “We Invest in People – Gold” accreditation since 2012 and recently attained the “We Invest in Wellbeing – Silver” award, reflecting our genuine commitment to our people.

We firmly believe our staff are our most important asset. Our philosophy is simple: when we look after our people, they look after our clients.

At Nockolds, our culture is driven through our values. These are an important part of the firm and were shaped by our people and lived by us all:

• We are Professional – we are excellent at what we do and committed to providing the highest standard of service.
• We are Approachable – we pride ourselves on the strong relationships we build with our clients.
• We are Dynamic – proud of our history but we are always moving forward.
• We have Integrity – quite simply, we believe in always doing the right thing.

We also care about the community around us. Through our charity initiatives and work with local schools and businesses, we aim to make a positive difference. Diversity is a core part of who we are, and we’re proud that over 40% of our partnership is made up of women.

Our IT Team is responsible for overseeing and managing our IT operations across our 3 office locations across 2 countries. They are the first point of technology support for 200 users across a variety of issues to ensure the smooth running of IT services.

To support and assist the IT Team in delivering high‑quality technical support. Your day will involve a mix of service desk work, walk‑up support, AV/meeting assistance, and involvement in small projects and service improvement initiatives. You will support users at all levels‑includ­ing Partners and Senior Leaders, so professionalism, reliability, and strong communication skills are essential.

You will be responsible for:

• Provide onsite IT Support for day‑to‑day tasks, including desktops, laptops, mobile phones and meeting room technology
• Set up, configure, deploy, and support PCs and laptops
• Administer Azure AD/Active Directory and Intune
• Installing, configuring and troubleshooting standard software applications
• Reporting faults and configuration requests to third party suppliers
• Deliver IT training for both new starter inductions and ongoing user training
• Assist the IT team with day‑to‑day tasks and ongoing projects.

• 3-5 years’ experience in an IT support role
• Experience and strong technical knowledge in using, supporting and troubleshooting Microsoft products including but not limited to Microsoft 365, Windows 11, Intune and Azure AD and Active Directory and SQL
• Good all‑round education including English and Maths
• Good communication skills with both technical and non-technical users and 3rd party suppliers
• Good organisational skills and able to multi-task effectively
• High attention to detail in all aspects of work
• Can use own initiative and work alone as well as work well in a team
• Works well under pressure

• 22 days…