Reception & Patient Support Supervisor

Helix Medical Centre is seeking a proactive and compassionate Reception & Patient Support Supervisor to join our team. This is an exciting opportunity to lead and support our front‑of‑house and administrative teams, ensuring the delivery of exceptional patient service and operational efficiency.

If you are interested in this position, please submit the following:

• A current CV
• A covering letter
• Details of your current salary

Please note:

We reserve the right to close the vacancy earlier than the advertised closing date if a sufficient number of applications are received.

• This is a permanent role and is not suitable for gap students or for combining with university/college studies.

The successful candidate will play a pivotal role in:

• Coordinating staff rotas and managing day‑to‑day team operations
• Supporting staff development, appraisals, and training
• Providing direct support and guidance to patients, ensuring their needs are met efficiently and compassionately
• Maintaining composure and effectiveness in a high‑pressure environment, demonstrating resilience and robustness in challenging situations
• Assisting the Practice Manager and Operations Manager in achieving strategic goals
• Ensuring compliance with CQC standards and NHS regulations

This role is ideal for a motivated leader with excellent interpersonal skills, who thrives in a fast‑paced healthcare environment and is committed to delivering a high‑quality patient experience.

Please see our website for further information about Helix Medical Centre

• 37.5 hours per week:
• Monday, Thursday, Friday: 8am - 6:30pm
• Tuesday: 9:30am - 8pm
• £13.50 per hour

5.6 weeks annual leave inclusive of bank holidays. Entitlements are pro‑rata for part‑time employees.

We are a growing, family orientated training practice with a current list size of around 10,000 patients. Our dedicated staff have built an excellent reputation in meeting patient needs. Helix Medical Centre is based within Herts and Essex Community Hospital in Bishop’s Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern General Practice.

We are members of the local Primary Care Network providing extended services as a hub to the local community. We also work with Allied Health professionals together with an expanding complement of ARRs staff including Physicians Assistant, Clinical Pharmacist, Community Paramedic, Community Midwife, Health and Wellbeing Advisor, Care Co‑ordinator, Social Prescribers and First contact physio, Dietician etc. There is a wide socio‑economic and demographic served within our catchment area providing an interesting and varied case mix.

• Modern medical centre located within a community hospital
• Free onsite parking
• Onsite cafeteria facilities
• Support for professional development and training
• Staff events and team‑building activities throughout the year

Local Area:

• Access to outstanding local schools
• Excellent transport links
• Conveniently located with easy access to the M11, London, and Cambridge
• Close proximity to Stansted Airport

The Reception & Patient Services Supervisor supports the Operations Manager, Practice Manager, & GP Partners in all aspects of practice functionality, including patient services, premises management, health & safety, & team leadership.

This role requires strong organisational & leadership skills, as the post‑holder will lead the Reception & Administration teams, ensuring all duties are performed effectively & in line with CQC regulations. The post‑holder will make day‑to‑day operational decisions within their areas of responsibility & provide support for service delivery across the practice.

Flexibility in work patterns is required to manage staff appropriately, attend meetings, provide emergency cover & act as a point of contact for staff. The post‑holder will also support the management team in promoting Equality, Diversity & Inclusion (ED&I), Safety, Health, Environment & Fire (SHEF), quality & continuous improvement, confidentiality, collaborative working, service delivery, & learning & development.

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