Customer Service Agent

Location: Birchanger

Full‑Time | Monday to Friday | Stansted

Hours:

8:30am-5:30pm

Salary:£25,000 - £26,000

Are you organised, proactive and confident working in a busy environment? We are looking for a reliable and efficient Administrator to join our clients operations team, supporting customers and ensuring items are processed quickly and accurately.

This is a varied role that would suit someone who is computer‑literate, has a professional telephone manner, and is comfortable using their own initiative.

Please note:

the position involves some manual lifting of items/boxes.

Key Responsibilities

Handling incoming items and processing them accurately onto our online portal
Completing data entry tasks and updating spreadsheets
Organising the repatriation of items to customers
Operating live chat and communicating with passengers in real time
Managing incoming and outgoing passenger emails
Taking telephone calls and providing excellent customer support
Booking courier shipments and managing dispatch information
Monitoring and responding to live chat queries

Requirements

Sensible, reliable, and organised
Able to work using their own initiative
Comfortable with manual handling when required
Computer literate with strong attention to detail
A clear and confident communicator with a good telephone manner
Able to manage multiple tasks in a fast‑paced environment