Customer Service Advisor - Bishops Stortford

Customer Service Advisor - Bishops Stortford

Date:
Jan 16, 2026

Brand: WS Optical

Location:

Bishop's Stortford, GB

Contract:

Full time

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray‑Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high‑quality vision care and best‑in‑class shopping experiences (such as Sunglass Hut, Lens Crafters, Salmoiraghi & Viganò and the Grand Vision network), and leading e‑commerce platforms.

Join our global community of over 190,000
dedicated
employees around the world in driving the transformation of the eyewear and eyecare industry.

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

We are looking for a Customer Service Advisor who will provide general and technical advice to customers as required either over the telephone, e‑mail or fax.

Processing customer orders, handling enquiries, queries and complaints whilst maintaining a professional manner at all times. To assist in stock picking and seamless flow of work between departments.

• Reflect the business core values of quality, service and safety in all aspects of the role both internally and externally.
• Deal with a range of customers on a daily basis and handle general enquiries, provide technical advice and handle customer complaints with the aim of satisfactorily resolving.
• Inform customers about updates regarding the company’s products and services.
• Maintaining a professional telephone manner at all times when dealing with both external and internal customers.
• Maintain a tidy, clean and safe team working environment in accordance with all health and safety requirements. Practice good housekeeping at all times in accordance with company health and safety requirements.
• Work in a spirit of co‑operation with team colleagues and other departments to ensure that customer deadlines are met.

• Positive customer focused approach
• Effective communication skills at all levels
• Ability to remain calm under pressure
• Being able to work in a team
• Ability to work to deadlines and organise own workload
• Willingness to work in other business areas as the needs of the business dictate
• Optical industry experience is desirable but not essential

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.

Housekeeping, Ophthalmic, Social Media, Healthcare, Marketing