Transport Controller

Transport Operator - Morning Shift

Permanent position based in Birmingham.

Salary: £33,000 - £35,000 (depending on experience).

Working Hours:

Monday-Friday, 06:00-15:00 (one‑hour unpaid lunch break). Holiday entitlement: 28 days, including bank holidays. Office‑based.

• Plan, coordinate and monitor daily transport operations to ensure optimal fleet performance, cost efficiency and service excellence.
• Execute daily delivery and collection routes, ensuring efficient vehicle utilisation, minimising empty running and achieving service windows.
• Optimise route planning using cost‑to‑serve principles, balancing service performance with fuel efficiency, mileage reduction and labour productivity.
• Monitor live fleet operations, making real‑time planning adjustments to mitigate delays, maximise productivity and protect service levels.
• Ensure full compliance with Drivers' Hours and Working Time Directive (WTD) regulations, proactively managing driver availability and legal working limits.
• Manage daily pallet network operations, including manifesting, trunk planning, hub departure compliance and delivery route scheduling across systems such as Pallet Track, Pall‑Ex, Palletline or equivalent VIGO TMS platforms.
• Track consignments and delivery performance, ensuring accurate status updates and timely exception management within the network and internal systems.
• Analyse operational performance data, identifying planning improvements, cost‑saving opportunities and efficiency gains across fleet and subcontractor activity.
• Conduct structured driver briefings and debriefings, ensuring operational priorities, route planning and compliance expectations are clearly communicated.
• Liaise with pallet network hubs, customers, subcontractors and internal departments to resolve operational challenges and maintain KPI performance.
• Support continuous improvement initiatives by identifying trends, improving load build strategies and enhancing route planning processes.
• Provide clear and structured shift handovers to maintain operational continuity between planning teams.

We are looking for a proactive, commercially aware transport professional who can combine operational planning with a strong focus on compliance and service.

• Previous experience within a transport planning or transport operator role.
• Strong knowledge of Drivers' Hours and Working Time Directive (WTD) regulations.
• Experience working within pallet network or groupage distribution operations such as Pallet Track, Pall‑Ex, Palletline or similar hub‑and‑spoke logistics environments.
• Strong planning and analytical skills, with the ability to optimise routes and improve cost‑to‑serve performance.
• Experience using transport management systems VIGO / Contrado (TMS), route planning tools and Microsoft Office packages, particularly Excel.
• Excellent organisational and multitasking abilities within fast‑paced operational environments.
• Strong communication skills, with confidence managing driver engagement and stakeholder relationships.
• Proactive, solutions‑focused mindset with strong attention to detail and operational efficiency.
• Knowledge of pallet weight.

Please note:

Due to the high volume of applications, if you have not heard from us within two weeks, unfortunately your application has been unsuccessful.