Customer Care Agent Airport

Aviation Recruitment experts

Optime are looking for Customer Care Agents to join a well-respected and successful client at Birmingham International Airport.

All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big!

• February 2026

• Rate of Pay: £12.21 per hour
• This role is a flexible working position, you must be available fully flexible and able to pick up a minimum of 3 shifts per week.
• Shift times :
  Between the hours of 03:00am and 00:00am. You must be able to pick up early shifts.
• Shift lengths: 4-12 hours
• Weekly Pay

• Being professional, polite and courteous at all times.
• Escorting arriving and departing passengers with reduced mobility (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
• Any additional reasonable duties, as assigned by operational management.
• This is a wheelchair assistance role, NOT Check-In.

• Great work ethic.
• Excellent communication skills.
• Strong Customer Service.
• Self-motivated and willing to work using own initiative.
• Full UK Driving licence (desirable).
• To multitask and remain calm under pressure.
• Previous airport experience is an advantage but not essential.
• UK Settled Status (If applicable).
• Proof of (current) Address
• Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.
• You must not have holiday between September-October 2026.

PLEASE NOTE:

As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.