Transport Admin Clerk

We have an exciting opportunity to join the transport team at Alliance Healthcare UK's new, next-generation Central Logistics Centre (CLC) in Birmingham. You will play a pivotal role in the launch of this world-class, game-changing facility. Designed with advanced automation and cutting‑edge robotics, the CLC is set to redefine how Alliance Healthcare manages and delivers medical, health and beauty products to our customers across the UK.

Location:

Birmingham, B24 8TG

Salary: £12.98 per hour / £27,000 per annum

Shift: Night shift: 9 pm – 6 am Monday to Friday

Hours:

40 hours per week

• Prepare and plan delivery schedules, incorporating Service Centre and third‑party customer / supplier requirements and driver rota criteria.
• Liaise closely with the warehouse team to ensure seamless handover and operational flow.
• Monitor and record temperature data to ensure compliance with product handling standards.
• Investigate missing parcels and take appropriate follow‑up action.

• Attach all required documentation to driver timesheets (maps, uplift notes, trailer / unit check sheets).
• Check delivery paperwork for accuracy and completeness.
• Challenge drivers on missing or incorrect information in a constructive and respectful manner.
• Debrief drivers at the end of their shift, ensuring all paperwork, PODs and uplift notes are returned and accurate.
• Check driver timesheets before distribution, ensuring trailer numbers, vehicle registrations and shift start times are correct.
• Ensure driver hours feed correctly into the Working Time Directive Spreadsheet and report discrepancies promptly.
• Analyse digital tachograph charts and prepare / distribute infringement reports.
• Calculate weekly miles‑per‑gallon for hire vehicles and share results with relevant managers.

• Build strong relationships with internal and external customers to understand their needs and deliver excellent service.
• Communicate proactively with customers regarding delays or issues affecting deliveries.
• Respond to phone calls and emails promptly and professionally.
• Act as a proactive partner to customers, supporting problem‑solving and continuous improvement.

• Liaise with driver agencies regarding staffing, pay queries and shift requirements.
• Brief agency personnel at the start of their shift, issuing required documentation, fuel cards and gate passes.
• Record agency hours accurately and submit to Payroll by agreed deadlines.
• Ensure wage data from driver timesheets is entered correctly and checked before submission.

• Update daily Fleet KPIs, including fuel usage, mileage and fleet costs.
• Maintain a clear and accessible filing system for all transport documentation.
• Produce and support KPI reporting as required.
• Ensure all visitors and contractors comply with Health & Safety procedures.
• Maintain office housekeeping and hygiene, including regular file archiving.
• Follow all company policies, including Health & Safety and Non‑Trading Order (NTO) processes.
• Place uniform orders when authorised, ensuring compliance with procurement procedures.

• Support other areas of Transport and Transport Administration when required.
• Make sure that anyone covering during holidays is fully informed about any updates to processes.
• Contribute to a culture of Active Learning by seeking opportunities to improve processes, share knowledge and develop new skills.
• Demonstrate Active Leading by empowering colleagues, encouraging collaboration and supporting innovation within the team.
• Identify and elevate any issues requiring special action to the Transport Supervisor or Manager.

• General office duties and ad hoc tasks to support business needs.
• Welcome all visitors in a polite, friendly and professional manner.
• Maintain high standards of professionalism and integrity at all times.

• Build customer needs effectively and consistently.
• Build productive and positive customer relationships.
• Take ownership of customer satisfaction and loyalty, ensuring issues are resolved promptly and…