Transport Admin Clerk

We have an exciting opportunity to join the transport team at Alliance Healthcare UK's new, next-generation Central Logistics Centre (CLC) in Birmingham. You will play a pivotal role in the launch of this world-class, game-changing facility. Designed with advanced automation and cutting-edge robotics, the CLC is set to redefine how Alliance Healthcare manages and delivers medical, health and beauty products to our customers across the UK.
** Location**:
Birmingham, B24 8TG

** Salary:** £12.98 per hour/ £27,000 per annum
** Shift:
** Night shift: 9:00pm - 6:00am Monday to Friday
** Hours**: 40 hours per week.

To assist in the effective management of Transport operations to ensure the Service Centre Transport Fleet function delivers agreed financial and customer service objectives. Acting as a vital link between drivers, warehouse and management by ensuring all transport operations are conducted legally, safely, and in full compliance with Health & Safety obligations to drivers and members of the public. The transport clerk must ensure timely and efficient vehicle, driver and route planning for both internal and external customers.
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* Key Accountabilities:

**** Transport Planning and Coordination
*** Maintain full knowledge of all transport operational procedures.
* Prepare and plan delivery schedules, incorporating Service Centre and third‑party customer/supplier requirements and driver rota criteria.
* Liaise closely with the warehouse team to ensure seamless handover and operational flow.
* Monitor and record temperature data to ensure compliance with product handling standards.
* Investigate missing parcels and take appropriate follow‑up action.
** Driver Support and Documentation
*** Attach all required documentation to driver timesheets (maps, uplift notes, trailer/unit check sheets).
* Check delivery paperwork for accuracy and completeness.
* Challenge drivers on missing or incorrect information in a constructive and respectful manner.
* Debrief drivers at the end of their shift, ensuring all paperwork, PODs and uplift notes are returned and accurate.
* Check driver timesheets before distribution, ensuring trailer numbers, vehicle registrations and shift start times are correct.
* Ensure driver hours feed correctly into the Working Time Directive Spreadsheet and report discrepancies promptly.
* Analyse digital tachograph charts and prepare/distribute infringement reports.
* Calculate weekly miles‑per‑gallon for hire vehicles and share results with relevant managers.
** Customer Service and Communication
*** Build strong relationships with internal and external customers to understand their needs and deliver excellent service.
* Communicate proactively with customers regarding delays or issues affecting deliveries.
* Respond to phone calls and emails promptly and professionally.
* Act as a proactive partner to customers, supporting problem‑solving and continuous improvement.
** Agency and Payroll Support
*** Liaise with driver agencies regarding staffing, pay queries and shift requirements.
* Brief agency personnel at the start of their shift, issuing required documentation, fuel cards and gate passes.
* Record agency hours accurately and submit to Payroll by agreed deadlines.
* Ensure wage data from driver timesheets is entered correctly and checked before submission.
** Data, Reporting and Compliance
*** Update daily Fleet KPIs, including fuel usage, mileage and fleet costs.
* Maintain a clear and accessible filing system for all transport documentation.
* Produce and support KPI reporting as required.
* Ensure all visitors and contractors comply with Health & Safety procedures.
* Maintain office housekeeping and hygiene, including regular file archiving.
* Follow all company policies, including Health & Safety and Non‑Trading Order (NTO) processes.
* Place uniform orders when authorised, ensuring compliance with procurement procedures.
** Teamwork, Active Learning & Continuous Improvement
*** Support other areas of Transport and Transport Administration when required.
* Make sure that anyone covering during holidays is fully informed about any updates to processes Contribute to a culture of Active Learning by seeking…