Sport & Fitness Receptionist - Campus Services Grade 3

Position Details

Campus Services

Location:

University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £25,618 to £27,126

Grade: 3

Full Time, Permanent

Closing date: 22nd February 2026

Campus Services (CS) employs over 900 staff with a turnover exceeding £65m in the last financial year. CS plays a key role in the quality of the student, staff and visitor experience, providing services across diverse areas such as the University’s sporting facilities, food and beverage, cleaning, conferencing, hotel operations, day nurseries, Portering, post, branded and own-brand retail outlets, visitor services and attractions (e.g., Winterbourne House & Gardens), student housing, transport, waste disposal and recycling.

CS is a highly commercial organisation operating within the University context and has an ambitious strategic agenda, in terms of growing our service profile across both our Birmingham and Dubai campuses. Sport & Fitness is responsible for operating the University of Birmingham's extensive sport and recreation provision. It caters for the whole sports continuum from elite athlete to beginner; it supports 6,500 members, 40+ performance clubs, over 50 sports scholars and offers an extensive participation and intra-league programme.

It stages big events for a number of British Universities & Colleges Sport (BUCS), national governing bodies and external groups, with spectator numbers reaching 3,000 for an individual event and has recently hosted the Commonwealth games for Hockey and Squash competition as well as swimming and athletics training venues. It serves the many different user groups drawn from the University – societies, medical school, groups of friends and departments, and the city – athletic, swimming, football, rugby, hockey and gymnastics clubs, as well as many schools, local authority groups and the more commercial providers.

At the University of Birmingham Sport & Fitness, we pride ourselves on delivering outstanding service to students, staff, and members of the wider community. Guided and supported by our Reception Team Leaders, you will play a key role in creating a welcoming and professional first impression for everyone who walks through our doors.

• You will be responsible for providing a professional and friendly “meet and greet” first point of contact for all customers and visitors to Sport & Fitness.
• You will deliver excellent customer service at all times, in line with internal guidelines.
• You will maintain complete and current knowledge of all products and services provided by UB Sports.
• You will answer incoming calls, positively, and warmly. Accurately directing the caller to the appropriate people courteously and professionally.
• You will be able to respond to and resolve the vast majority of queries you receive without needing to escalate, although you will judge when this is appropriate. This will include complaint handling, and resolving where possible.
• Promptly report any system failures which have been reported to reception (such as IT, Door access, fire alarms, phone system) to the relevant department or supplier, chase progress and escalate as necessary. This may require requisition orders to be raised. Where this is the case the postholder will ensure goods are received and invoiced checked and paid.
• Take and deliver accurate phone messages, with call back numbers, area codes, and names legibly written, and promptly relays messages via email to the proper person.
• Maintains office and other supplies in stock, and reorders on own initiative.
• Maintains a neat and tidy reception area, replenishing marketing material clearing up any clutter on an ongoing basis, and maintains a professional, clean and welcoming atmosphere.
• You will ensure the successful delivery of a 12‑month user engagement programme that enhances customer experience. You will also carry out administrative duties such as word processing, photocopying, laminating, filing and data inputting.
• You will achieve and maintain Key Performance Indicators (KPIs) set for customer satisfaction, query resolution, and service delivery standards.
• You may be…