International Senior Training Specialist - Insurance

Why AIG?

At AIG, we believe that a world-class learning and development function is central to our ambition of becoming the world's leading insurance provider. You will be joining a team of talented, motivated professionals who are committed to building something exceptional — and you will play a pivotal role in shaping that future.

If you are ready to bring your expertise in training, facilitation, and curriculum development to a global insurer that values innovation and continuous improvement, we would love to hear from you.

This is an exciting opportunity to join AIG s Global Claims Training team in a role that sits at the heart of our learning and development function. You will partner closely with our Claims leadership teams across the UK to design, develop, and deliver high-quality training that drives measurable performance improvement.

Based flexibly across one of our UK locations, you will take a lead in shaping our learning programmes, expanding our online Claims University platform, and facilitating classroom-based and virtual training sessions. Collaborating with key stakeholders and subject matter experts, you will help build and maintain the long-term learning strategies that support AIG s Claims goals.

This is a direct role that calls for someone with a genuine passion for individual and team development, and facilitating meaningful change in a complex, demanding environment.

• Leadership & Communication

• Influence and inspire experienced Claims professionals across geographies, acting as a trusted go-to partner for learning and development.
• Build strong relationships with Claims leadership, Quality Assurance teams, and subject matter experts to co-create and deliver impactful content.
• Champion a culture of continuous improvement and take ownership of outcomes across multiple work streams.

• Training Design & Development

• Design, develop, and evaluate a full suite of learning solutions spanning classroom facilitation, virtual delivery, and e-learning.
• Apply instructional design best practice to ensure training content produces meaningful changes in behaviour, attitude, knowledge, and skills.
• Develop and maintain training materials, job aids, facilitator guides, presentations, and e-learning modules for use across Claims University and wider business.
• Use strategic thinking to analyse target audiences, job tasks, learner environments, and existing content to identify appropriate instructional strategies.

• Content Facilitation & Delivery

• Facilitate engaging, high-quality training sessions for experienced Claims professionals, both face-to-face and virtually.
• Deliver improvement initiatives to audiences across multiple UK geographies with confidence and credibility.
• Coordinate Training events for the EMEA region including scheduling and logistics.

• Project Management & Data Analysis

• Manage training projects from scoping through to evaluation, ensuring delivery on time, within budget, and to scope.
• Define and collect success metrics to evaluate programme effectiveness; identify areas for improvement and present recommendations to stakeholders.
• Co-ordinate live training logistics and oversee content updates to ensure materials remain current and commercially relevant.

• Significant experience within the insurance industry, with an understanding of the technical skills required for excellence in Claims Handling Experience may be:
  Personal Lines, Commercial Lines, Casualty, Property, Specialty, or Financial Lines.
• Experience across two or more of the following disciplines:
  Leadership, Team Development, Training Delivery, Classroom Facilitation, or Curriculum Development.
• Demonstrable experience in project management with the ability to manage multiple priorities and take ownership of outcomes.
• Excellent written and verbal communication skills, with the ability to engage and influence at all levels.
• Comfortable working within both virtual team environments and in-person, location-based settings.
• BONUS:
  Experience creating content using Adobe Creative Cloud Articulate Rise and Storyline 360, Camtasia and other eLearning resources

At AIG, we value in-person…