Housing Options Officer

Housing Options Officer – Prestigious Housing Team (B37 Area)

Join a leading housing service and make a real difference in preventing homelessness. We’re looking for an experienced Housing Options Officer to join a prestigious housing team in the B37 area.

• Start Date: Immediately
• Contract: Full-time (37 hours per week), initially until 31st March 2026 with potential extension
• Location: B37 area (average 2 days per week in office)
• Pay Rate: £19.54 (PAYE) or £24.90 (Umbrella) per hour

• Carry out housing assessments and make statutory decisions under homelessness legislation
• Prevent and relieve homelessness through proactive casework
• Participate in the ‘homeless on the day’ duty rota
• Manage a complex caseload and conduct home visits where required
• Work collaboratively with external partners to deliver housing solutions
• Provide exceptional customer service across housing advice and homelessness services

• Proven experience as a Housing Options Officer
• Strong knowledge of homelessness legislation and statutory decision-making
• Ability to work independently and manage a demanding caseload
• Experience with Housing Jigsaw software (preferred)
• A proactive, self-starter attitude with excellent communication skills

Interested? Apply now!