Visiting Officer

Your new company
You will be joining Birmingham City Council, one of the largest local authorities in Europe, known for its commitment to supporting residents and improving housing outcomes across the city. The council plays a vital role in preventing homelessness, ensuring fair housing standards, and providing essential services to some of the most vulnerable individuals in the community. The council's housing service is dynamic, people‑focused, and dedicated to delivering high‑quality support.

Working here means contributing to meaningful change while being supported by experienced teams, strong leadership, and a clear sense of purpose.

Your new role

As a Visiting Officer with Birmingham City Council, you will work directly with individuals and families at risk of homelessness, carrying out property visits and mediating with hosts to support individuals to remain safely housed wherever possible. Your work will help reduce reliance on temporary accommodation and support more sustainable housing outcomes. You will also investigate overcrowding concerns, assess housing connection claims, and maintain accurate case records.

This role requires strong communication, resilience, and the ability to work independently while making a genuine difference to the lives of local residents.

Conduct home visits to households at risk of homelessness.
Mediate with hosts, friends, and family members to prevent homelessness wherever possible.
Reduce Bed & Breakfast placements through proactive engagement.
Investigate overcrowding complaints, assessing room sizes and occupancy levels.
Verify housing connection claims, including visits to neighbouring councils.
Maintain accurate case notes and records using the Northgate system (training provided).
Prepare clear reports in line with council standards.
Independently manage a varied, fast‑paced caseload.
Work collaboratively with other council teams and external partners.
Provide practical advice and support to prevent homelessness.

Hours:

35 hours per week (ongoing temporary contract)
Rate: £16.84 (inclusive of holiday)

What you'll need to succeed

Full UK driving licence and access to a vehicle (essential).
Strong interpersonal, communication, and mediation skills.
Ability to manage your own workload and work independently.
Experience in housing or a similar field (desirable).
Knowledge of the Northgate system (advantageous but not required).
Enhanced DBS clearance.

What you'll get in return

Competitive hourly rate of £16.84 (including holiday pay).
Stable ongoing contract with a 35‑hour working week.
Full training and ongoing support, including Northgate training.
Opportunity to support vulnerable residents across Birmingham.
Experience working within one of the largest and most respected local authorities in the UK.
Dedicated support from Hays throughout your assignment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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