Client Onboarding Co-Ordinator

Salary £24000 per annum, Benefits:
Company pension Health & wellbeing programme

Job Title:Client Engagement Coordinator
Location:Birmingham
Salary:£24,000 per annum
About the Role:
We are looking for an organised and proactiveClient Engagement Coordinatorto join our team in Birmingham. This role is crucial in ensuring participants and employers receive outstanding support, enabling successful outcomes for everyone involved. You will manage participant reviews, support Progression Coaches and Skills Trainers, and ensure all administrative tasks are completed to the highest standards.
Key Responsibilities:

• Provide administrative and operational support to Progression Coaches, Skills Trainers, and the In-Work Support Team.
• Maintain effective relationships with participants and employers, ensuring all interactions are professional and impactful.
• Complete and track participant paperwork and data entry, ensuring quality and contractual compliance.
• Support participants in overcoming barriers by referring them to childcare, training, and benefits assistance.
• Assist with organising and managing participant meetings, interventions, and reviews.
• Build and maintain relationships with local employers and organisations to create job and training opportunities.
• Support financial management by reconciling participant spend logs and ensuring compliance with regulations.
• Monitor and maintain service quality, implementing corrective actions where necessary.

• Experience in administration and data management.
• Proficiency in Microsoft Word, Excel, and Access.
• Ability to work independently and as part of a team.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Experience working with participants, employers, or external organisations.
• Knowledge of financial management and compliance standards (desirable).

• Be part of a supportive and dynamic team.
• Opportunities for personal and professional growth.
• Make a real difference in helping participants achieve their goals.

• Company pension
• Health & wellbeing programme

• Day shift
• Monday to Friday

• Do you have strong communication skills?

• Customer service: 3 years (preferred)
• Microsoft Office: 2 years (preferred)