IAG Case Worker

Job Title

IAG Case Worker

Reporting To: IAG Service Manager

Contract Type:
Fixed Term until 30th September 2026 with opportunity to extend subject to programme funding continuation

Location:

IHWC, Unit 18, ACE Business Park B33 0LD

Salary: NJC Scale Points 12 - Current FTE £27,336.53 pro rata’d at 20 hours per week (£14,978.92)

Working Hours:

20 hours per week

To provide a high level of wrap around and holistic support, through community clinics within the areas of Small Heath, Bordesley Green and Heartlands Primary Care Network, to enable people living with or recovering from mental illness to live independently within their communities. The support offered will include, but is not limited to, income maximisation, benefit and debt advice, housing support and advice alongside identifying and supporting individuals to access other community-based provision and / or employment support programmes.

• To provide an effective information and advice service, for eligible clients to agreed organisational & Contractual standards and ensuring that all targets and outcomes are met.
• To deliver effective information and advice support via outreach and by telephone, email and virtually, where appropriate, in order to assist clients to address their presenting needs.
• To work effectively with the service commissioner and with DRC to provide high quality, impartial information and advice to clients that comply with organisational standards.
• To provide IAG casework to clients accessing the service.
• To ensure that the information and advice service stays current, and up to date with disability related legislation and policy guidance.
• To establish and maintain strong contacts with other partners, and internal programmes, to maintain an effective information and resource bank to support clients.
• To develop DRC’s on-line information resources and ensure these are kept up to date and continue to meet clients’ needs.
• To provide person-centred support across a range of presenting issues relating to housing, welfare, income maximisation and welfare benefits, debt, personal budgets, grant applications, Personal Independent Payments, social care and health, safeguarding, employment, advocacy, access to statutory services, energy efficiency, discrimination and social exclusion.
• To support the establishment and maintenance of external referral procedures with relevant statutory and specialist Third Sector providers to achieve positive outcomes for clients.
• To establish and maintain internal referral and joint working with other DRC teams and services where this is appropriate to meet client need and achieve effective outcomes.
• To maintain accurate and up to date client records and statistics through DRC’s CRM system, including details of advice, casework, attendance, monitoring of progress against client action plan and SMART targets, supporting the provision of service reports and key performance indicators information to DRC’s Executive Team, Board of Directors and funders.
• To provide information and feedback to the Team Leader and Service Manager and instigate improvements to existing services and the development of new additional services.
• To support the Team Leader to provide accurate and timely reports to DRC’s commissioners.
• To attend external meetings representing DRC and the IAG Team, feeding back to colleagues and Senior Managers as appropriate.
• To be aware of and comply with DRC policies and procedures, including health and safety, safeguarding, General Data Protection Regulations (GDPR) and equal opportunities.
• To ensure your own continuing professional development by attending relevant meetings, conferences, and seminars, undergoing training and any other appropriate means.
• To work effectively as part of the team and be flexible and responsive to changing funder needs and DRC requirements.
• To undertake any other duties as and when required commensurate with the role.

The post holder will come into contact with vulnerable adults and will therefore be subject to a disclosure check at an enhanced level prior to confirmation of employment.

This is a description of the job as it is  does not form part of the…