Assessment and Reviewing Officer

Assessment and Reviewing Officer (Birmingham Carers Hub)

Midland Mencap is looking to fill two roles: a 1‑year fixed‑term maternity cover and a permanent position. The role reports to the Coordinator for Family Wellbeing Service.

Salary: £12.60 p/h

Hours: 16 hours per week (10am‑2pm, Mon/Tue/Thu & Fri)

Location: Head Office (B32 3BZ
) with outreach across Birmingham

We want someone passionate about working with individuals, families and communities, who can balance independent responsibility with strong teamwork and thrive in a dynamic environment.

Key traits include: motivation to make a difference; experience supporting people in community settings, especially diverse and underrepresented groups; understanding of unpaid carers’ challenges; confident communication with carers, colleagues, and professionals; organisational and adaptive skills; proactive safeguarding and confidentiality approach.

• Conduct Statutory Carers Assessments and Wellbeing Assessments using a strengths‑based, person‑centred approach.
• Provide timely and accurate information, advice, and guidance to unpaid carers to support their wellbeing.
• Engage effectively with culturally diverse communities, identified assets and strengths.
• Operate within a rota system to ensure consistent frontline service delivery.
• Collaborate with volunteers to extend service reach.
• Promote person‑centred, user‑led approaches including citizen consultation and co‑production.
• Participate in marketing and promotion of the Birmingham Carers Hub and wider services.
• Maintain up‑to‑date wellbeing plans and undertake high‑quality risk assessments tailored to carers’ needs.
• Review activities and casework regularly for continuous improvement.
• Recognise barriers faced by underrepresented communities, especially those supporting children or adults with disabilities and/or illnesses.
• Build strong working relationships with professionals such as social workers, healthcare providers, and educators.
• Work independently and collaboratively, demonstrating initiative and excellent communication skills.
• Plan and manage workloads to meet referral, assessment, and KPI targets.
• Safeguard concerns in line with multi‑agency guidelines and Midland Mencap’s policies, GDPR and safeguarding protocols.
• Maintain accurate, confidential records and reports in a timely and professional manner.

• Experience or lived experience in social care, health, or education settings.
• Lived experience as a parent‑carer of a disabled child or other unpaid carer roles.

• Follow administrative procedures and use MS 365 Apps.
• Good written and spoken communication skills.
• Use of IT Case Management Systems.
• Understanding of working with people from diverse cultural and community backgrounds.
• Plan and prioritise workload effectively.
• Attend, contribute to, and facilitate meetings and group discussions.
• Work respectfully with people across local communities and public services.
• Maintain discretion, integrity, and confidentiality.
• Work independently and as part of a team.
• Comfortable working flexibly to meet changing needs.
• Knowledge of disability and carer issues.
• Commitment to safeguarding and welfare of vulnerable individuals.
• Understanding or willingness to learn co‑production, person‑centred and strengths‑based approaches.

• Recognise and uphold duty of care to all citizens and the public.
• Embrace Midland Mencap’s values and mission.
• Commit to safeguarding principles.
• Hold an enhanced Disclosure and Barring Service (DBS) clearance.
• Be available to work occasionally in evenings and weekends.
• Travel across Birmingham essential; access to a car and a full UK driving licence essential.

Midland Mencap is a leading West Midlands charity supporting people with learning disabilities, autism and other long‑term conditions, as well as families and unpaid carers. The Birmingham Carers Hub is a partnership led by Forward Carers, commissioned by Birmingham City Council, aiming to build Carer Friendly Communities.

Please prepare and attach the following to your application:

• Application Form or CV
• Equal Opportunities Form

Word Document Formats – Application Form Word and Equal Opportunities Monitoring Word
PDF Formats – Application Form PDF and Equal Opportunities Monitoring PDF

Closing Date:
This is a rolling recruitment process. Applications will be reviewed as they are received; the post will close once a successful candidate has been appointed. Apply as soon as possible to avoid disappointment.