Assessment and Reviewing Officer

JOB TITLE: Assessment and Reviewing Officer (Birmingham Carers Hub)

EMPLOYMENT STATUS: Permanent

RESPONSIBLE TO: Coordinator for Family Wellbeing Service

WHERE: Head Office (B32 3BZ
) with outreach across Birmingham

Are you passionate about working alongside individuals, families, and communities to make a meaningful difference? Do you thrive in a role that balances independent responsibility with strong team collaboration? If so, we’d love to work with you.

Midland Mencap is looking for a committed and enthusiastic ‘Assessment & Reviewing Officer’ to help bring the vision of the Birmingham Carers Hub to life. This is a dynamic role where you’ll take ownership of your work while being supported by a close-knit, experienced team, your line manager, and the people we serve.

You will:

• Be motivated by making a difference in people’s lives.
• Bring experience in supporting people in community settings, especially in diverse and underrepresented communities.
• Understand the unique challenges faced by Unpaid Carers and be ready to listen and act as needed and appropriate.
• Communicate confidently with Carers, colleagues, professionals (such as social workers or teachers), and community organisations.
• Be organised, adaptable, and resilient in a role that blends emotional intelligence with practical action.
• Have a proactive approach to safeguarding, confidentiality and compliance.

Most importantly
, you’ll share our belief that people with lived experience should shape the services they use, and you’ll be excited to work in a co-produced, strengths-based way.

If you have experience working with unpaid carers and families with children, young people, or adults with illness or disabilities, that’s a bonus. But don’t be put off if not. We value transferable skills from other sectors and provide comprehensive training to all our staff.

In this vital role, you will be responsible for identifying and supporting families and individuals who provide unpaid care to people with disabilities and illnesses. You will work closely with a diverse range of internal and external partners and stakeholders to carry out Statutory Carers Assessments and Wellbeing Assessments (Plus Assessment Reviews), ensuring that carers receive high-quality information, advice, and guidance.

These services aim to deliver engaging, meaningful outcomes that enhance carers’ overall wellbeing.

Key Responsibilities:

• Conduct Statutory Carers Assessments and Wellbeing Assessments
  , using a strengths-based, person-centred approach.
• Provide timely and accurate information, advice, and guidance to unpaid carers to support their individual wellbeing.
• Engage effectively with Birmingham’s culturally diverse communities, identifying both individual and community-based assets and strengths.
• Operate within a rota system to ensure consistent and responsive frontline service delivery.
• Collaborate with and support volunteers to extend the reach and impact of the service.
• Promote person-centred, user-led approaches including citizen consultation and co-production
  .
• Participate in the marketing and promotion of the Birmingham Carers Hub and wider service offers to unpaid carers and referral partners across the statutory and voluntary sectors.
• Maintain up-to-date, person-centred wellbeing plans and undertake high-quality risk assessments tailored to the needs of unpaid carers.
• Regularly review activities and casework to ensure effectiveness and continuous improvement.
• Recognise and understand the specific barriers faced by unpaid carers—particularly those from underrepresented or hard-to-reach communities
  —who support children or adults with disabilities and/or illnesses.
• Build and sustain strong working relationships with professionals such as social workers
  , healthcare providers
  , and educators
  .
• Work independently and collaboratively, demonstrating initiative and excellent communication skills in interactions with unpaid carers, colleagues, and stakeholders.
• Effectively plan and manage workloads to meet referral, assessment, and KPI targets
  .
• Identify and act upon safeguarding concerns in accordance with multi-agency guidelines,…