Information, Advice & Guidance Officer; Lead Worker

Information, Advice & Guidance Officer (Lead Worker)

Birmingham

£24,694 per annum

Full Time, 37 hours

Maternity Cover 12 months

Contract: Fixed term until November 2026
Closing date: Flexible
Interview date: TBC

We are recruiting for a Lead Worker to join our team and to deliver a city-wide support service to empower deaf citizens to live healthy, happy lives. This is a 12 month maternity cover position.

You will be working under the supervision of the Team Manager to deliver frontline services, maintaining high level of knowledge and be able to offer support with a range of needs such as:

• Improving Health and wellbeing
• Obtaining and maintaining accommodation
• Engaging and participating in the community/social groups
• Economic wellbeing – benefit/grant applications
• To provide high quality advice and guidance
• Unblocking barriers and supporting with access into external services such as health, wellbeing, employment preparation, social, and housing/debt advice to people with sensory loss.

To be successful for this post:

• You will have experience in working with individuals who have a hearing loss.
• You will have experience in undertaking client assessments and risk assessments.
• You will have experience providing advice and signposting clients to external agencies (e.g. Adult Social Care, Birmingham City Council).
• You will hold a BSL level 3 qualification or be a native Deaf BSL user.

To apply for this role, you can email your CV to us with a supporting statement, apply online or complete our application form and email this to us. If you are Deaf, we welcome applications in BSL. Find out more on our recruitment process & guidance page.