Event Security Officer

Event Security Officer – Overview

Join to apply for the Event Security Officer role at Carlisle Support Services
. This role will involve working at Cheltenham Racecourse for the 2025/2026 Season, covering events such as the Cheltenham Festival and other race meetings.

• The October Showcase 24th & 25th October 2025
• The November Meeting 14th, 15th & 16th November 2025
• The Christmas Meet 12th & 13th December 2025
• The New Years Day Meet 1st January 2026
• Festival Trials Day 24th January 2026
• Cheltenham Festival 10th – 13th March 2026
• The April Meet 15th & 16th April 2026
• May Race Night 1st May 2026

Represent Carlisle Support Services as the chosen supplier of event stewards and security for Cheltenham Racecourse. Provide a professional, efficient, and safe service to the client and patrons throughout the season.

• Be polite and professional to members of the public and the client.
• Retain and use information relating to safety and for evacuation purposes.
• Provide world‑class customer service to ensure our visitors have a positive and memorable experience.
• Retain and use information relating to key areas on site (medical room, toilets, bars etc).
• Ensure the safety of spectators by being observant and reporting incidents (venue capacities, intoxication, site breaches, medical incidents).
• Deliver the brief given by the supervisor (access control, way finding, ticket resolution).

• Approachable person with a focus on providing excellent customer service.
• Willingness to learn new skills and procedures.
• Able to take direction and follow instructions.
• Able to communicate effectively, both spoken and written English.
• Smart, presentable and punctual to time and attendance.
• A commitment to work at least 50% of the season dates.
• A valid and current SIA Door Supervisor, Security Guarding or Close Protection License.
• The ability to comply with the vetting standard BS7858, which is a requirement of our SIA Approved Contractor Scheme membership.

• Flexible, casual work to fit around your schedule.
• Flexible financial support with instant access to earned and authorised wages.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Discover the perfect fit for everyone with our inclusive uniform, designed to bring comfort, style and unity to all.
• Refer a Friend Scheme – earn £100 for every person you refer for work who starts (scheme rules apply).
• Competitive pay rates, over 95% paying above the Living Wage Foundation rates.
• SIA Rate of Pay £14 per hour, with holiday pay accrued by the hour on top.
• The opportunity to work as a Supervisor, with an enhanced pay rate of £16 per hour.

We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC Studio Works. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

Carlisle is a Living Wage Foundation Recognised Service Provider. Over 95% of our roles pay at or above the Living Wage Foundation rates.

We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued s culture is free from unlawful or unfair discrimination and values diversity. We always treat each other fairly and with dignity and respect, creating an environment where we can all do something amazing for the company and ourselves.