National Account Manager

Our Home & Outdoor division is united by thoughtful design and lasting quality. From kitchens to campsites, we provide consumers with premium, innovative products for life -- in and out of the home. This business unit includes our OXO, Osprey, and Hydro Flask brands, and this role may support one or more of these brands.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: National Sales Account Manager OXO

Department: OXO Home and Lifestyle (Kitchen and Homeware)

Work Location: Fully Remote – Midlands or London based candidates for ease of travel to key clients North and South

Contract Type: Permanent, full-time

What you will be doing:

As the National Sales Manager for OXO Home’s Outdoor & Lifestyle division, you will lead the commercial strategy, execution, and performance of this fast‑growing category. Your mission is to drive sustainable revenue growth by developing strong customer partnerships, delivering exceptional retail execution, and ensuring our products reach consumers with excellence and impact.

You will be responsible for building and inspiring a high‑performing sales team, shaping annual business plans, and working cross‑functionally with Product, Marketing, and Merchandising teams to bring category strategies to life. In this role, you will champion consistency, fairness, and operational discipline—ensuring processes run smoothly, timelines are met, and all stakeholders are equipped with the information they need to make informed, timely decisions.

Success in this position means setting clear expectations, maintaining strong communication channels, and creating a structured, transparent environment where collaboration thrives and performance is elevated. You will be a key ambassador of the OXO brand, driving market presence and securing its leadership within the Outdoor & Lifestyle space.

Role Responsibilities:

Strategy Development

• Execute commercial strategy to drive revenue, profitability, and long‑term growth for OXO Soft Works and Hydro Flask within assigned accounts.
• Open new grocery retail partnerships where Soft Works is not currently listed.
• Develop channel strategies, identifying priority SKU/customer combinations and converting them into actionable plans.
• Manage full customer P&L with forward‑looking insight on market trends, pricing, margin, and portfolio evolution.
• Identify and activate new business opportunities to maximize short‑ and long‑term profit.
• Ensure strategic alignment with broader EMEA priorities and leverage synergies across the sales organization.
• Lead the long‑term strategic agenda for key customers, building strong partnerships and supporting category growth.
• Allocate brand resources effectively across accounts to maximize customer and channel impact.

Account Management

• Translate commercial strategy into robust annual agreements and Joint Business Plans for assigned customers.
• Onboard new business across grocery and emerging/unopened channels (e.g., DIY).
• Manage pricing frameworks and promotional submissions, ensuring all documentation is accurate and up to date.
• Monitor performance across GSV, gross profit, and margin targets, delivering against all commercial commitments.
• Develop and execute a comprehensive customer contact plan to ensure strong multi‑functional engagement.
• Partner closely with e‑commerce, supply chain, logistics, and finance to enable seamless execution.
• Maximize distribution, visibility, and promotional effectiveness both online and in‑store to drive incremental sales.
• Oversee online platform maintenance and ensure high‑quality brand representation.
• Track account performance across volume, revenue, margin, stock, and investment, taking corrective action where required.
• Manage inventory, including actions to sell through excess stock and clear…