Service Outside Sales Representative

Description

Position Summary -

The Service Outside Sales representative is responsible for growing service sales in all service areas, Service, Body Shop, and Mobile Service.

include the following. Other duties may be assigned.

• Make customer contacts daily in person. Set up appointments by phone or e‑mail as well.
• Develop relationships with key customers to grow their business with the company.
• Be the link between the customer and service to help resolve customer issues.
• Work with all department personnel to ensure we are meeting the customer expectations.
• Follow up with customers on our quality issues and work with the Service Manager to resolve any complaints.
• Learn and understand the Service SOP.
• Track all customer communication using Decisiv.
• Knowledge of Elite Support.
• Maintain Service Advisor and Elite support training in the Aftermarket Resource Center.
• Will attend all department meetings.
• Complete weekly call sheets.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An equivalent combination of education and experience is acceptable.

• Specific industry knowledge, including both familiarity with product lines and the overall building contractor process,
  is preferred but not required
• Must have prior experience in outside sales or account management.
• Must have valid driver’s license, own reliable transportation, be able to pass MVR check, and vehicle insurance must meet company’s requirements
• Exceptional communication and interpersonal skills
• Professional appearance and demeanor
• Superior time management and organization skills

Reading Skills

Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Writing Skills

Must be able to write simple correspondence.

Presentation Skills

Must be able to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.

Expert

Advanced

Devoted to a task or purpose with loyalty or integrity

Shows intense and eager enjoyment and interest

Works well as a member of a group

Inspired to perform without outside help

Inspired to perform well by the ability to contribute to the success of a project or the organization

High School or better.

CDL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.