Customer Journeys Assistant Manager

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We are currently seeking an enthusiastic Payments professional to join our team in the role of Customer Journeys Manager, Payments.

We have a bold ambition to truly excel in Payments, and you’ll be part of a team at the forefront of that, focusing on making our payment journeys brilliant. The team will own the end-to-end customer journeys and customer outcomes for all payments, including faster payments, international payments, internal transfers, direct debits, standing orders and card payments.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

• Deliver a world class customer experience, with a particular focus on owning existing payments and cards‑based payment customer journeys end to end and ensuring they are best in class for customers
• Optimise and redesign those journeys across all channels, working across the organisation to ensure customers have joined up experience
• Own the existing payment customer complaints and conduct outcomes for our Payment journeys

• Good understanding of Cards/Payments product management
• Good understanding of customer needs, and experience in customer journey ownership.
• Good understanding of current and future regulatory environment relating to Payments
• Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
• Ability to work well under pressure, demonstrate flexibility and adapt to rapidly changing priorities and tasks
• Strong relationship management, collaboration and influencing skills

This is a hybrid role and can be based in London, Birmingham, Chester, Leeds or Sheffield.

If you are an HSBC Contractor and wish to apply to this role, .

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email:

Telephone: