Internal Account Manager

Location: Great Barr

Internal Account Manager

Location:

Swindon (office based) Salary: £30,000 – £35,000  commission  full benefits At tm Group , we’re transforming conveyancing with smarter, faster, and more connected technology solutions. As we continue to grow, we’re looking for an Internal Account Manager to join our commercial team and play a key role in nurturing and growing our existing client base. This role is all about relationships, insight, and opportunity.

You’ll manage a portfolio of clients, ensuring they receive a consistently excellent service while identifying opportunities to enhance their use of our products and services. Working consultatively, you’ll help clients improve their workflows while driving sustainable revenue growth.

What you’ll be doing :
Manage and retain a portfolio of circa 90 existing clients, building strong relationships with key decision-makers, fee earners, and support staff. Act as a trusted point of contact for clients, communicating via phone, email, and online review meetings. Monitor client spend and usage data to identify trends, risks, and opportunities for growth or re-engagement. Proactively identify and convert upsell opportunities across tm Group products and services.

Arrange and deliver platform demonstrations, training sessions, and quarterly business reviews where appropriate. Work closely with Client Services, Business Development, and Sales colleagues to ensure a seamless client journey. Take ownership of declining spend or engagement, implementing appropriate actions to retain and grow accounts. Provide weekly activity and performance updates and consistently achieve quarterly targets and KPIs. Attend team meetings, training sessions, and quarterly sales meetings (online and in person).

What we’re looking for:

Proven experience in B2B or B2C internal sales or account management, ideally within the property or legal sector. Demonstrable experience of retaining and growing existing client accounts through consultative selling. Evidence of consistently achieving or exceeding sales or revenue targets. Confident analysing data to identify client trends, risks, and upsell opportunities. Comfortable managing a high volume of clients and activity in a structured, organised way.

Key skills & attributes:
Excellent organisational and time-management skills. A proactive, self-starting mindset with a “get up and go” attitude. Strong relationship-building skills — sales-focused without being hard sell. Positive, resilient, and customer-focused. Able to learn quickly and confidently promote multiple products and platforms. Strong communication skills, both written and verbal. Accurate, efficient, and comfortable working in a fast-paced office environment.

What we offer:

Competitive salary with commission and full benefits package 25 days holiday (increasing with service), plus bank holidays Pension, life assurance, and private health options Flexible benefits covering financial, wellness, legal, and medical support Free on-site parking, drinks, fruit, and breakfast A supportive, high-performing team with real opportunities for development and progression

About us tm Group is a leading UK provider of property searches and technology for conveyancing professionals. With over 20 years’ experience and Private Equity–backed growth, we’re committed to making property transactions faster, easier, and more transparent. We’re proud to be an equal opportunities employer and are committed to creating an inclusive and diverse workplace where everyone feels valued and supported.

We welcome applications from all backgrounds and do not discriminate on the basis of age, disability, gender identity or expression, race, religion or belief, sex, sexual orientation, or any other protected characteristic. If you enjoy building relationships, spotting opportunities, and helping clients get more value from the services they use every day, we’d love to hear from you — apply today.